Unable to play TV shows with alternate audio tracks

[chowbok 132]

I was trying to watch some Seinfeld episodes just now, and while some worked fine, others would just give me the spinning logo for a long time until I finally gave up. After looking at the different episodes, it appears that the ones that aren't playing have more than one audio track. Single-audio track episodes play fine.

 

I just sent a log at around 4:55 AM EDT. The episode I was testing it with was "The Marine Biologist". My Emby user name is "Mr. Ouch".

[ebr 16184]

Looks like the app is just waiting for the item to be delivered.  Are you using the beta server?  We'll need to see server/ffmpeg logs.

 

Thanks.

[chowbok 132]

Yes, I'm running 4.3.0.8. Attached is the log from the server. There were no transcode logs.

embyserver.txt

Edited September 25, 2019 by chowbok

[Luke 42078]

Yea looks like that one direct played.

[ebr 16184]

I think the audio tracks are a red herring.

 

Are you sure there isn't a disk or network problem with these files?  There are no errors.  The player is just waiting for the item to come over the wire.

[chowbok 132]

I think the audio tracks are a red herring.

 

Are you sure there isn't a disk or network problem with these files?  There are no errors.  The player is just waiting for the item to come over the wire.

 

They play fine in the webapp...

 

I suppose the audio thing could be a coincidence, but it seems strange that it happens with every Seinfeld that has a commentary track, and never happens with the ones that don't.

[Luke 42078]

Can you provide @@ebr with a sample video for testing?