Over the device limit usage

[testerm4r 0]

I recently received the device limit message on my Emby lifetime key, and at the same time I paid the 45 device plan for lifetime or annual accounts on the site. But so far I still have the limit restriction, I would like to know how long it will take to apply my new limit of 45.

[testerm4r 0]

I recently received the device limit message on my Emby lifetime key, and at the same time I paid the 45 device plan for lifetime or annual accounts on the site. But so far I still have the limit restriction, I would like to know how long it will take to apply my new limit of 45.

[Luke 42086]

Hi, @@ebr will assist you with this when he's online tomorrow. Thanks.

[ebr 16199]

Hi.  When you purchased the device upgrade, did you use the same email address as your Lifetime key?  That is the only way it will know to associate the two.

 

If you didn't, please send an email to billingsupport@emby.media and provide both email addresses.  Thanks.