Connect Unlinked?

[Bert 49]

When I log in remotely to connect, no server shows up.  I tried changing the field under "(Optional) Emby Connect username or email address:" to my email address and it fails. It asks me to email apps@emby.media which I did with no response.  Any idea on how I can fix this?

[ebr 16190]

Hi.  Can you please post the server log from when you try to fill in your email and get the error?

 

Thanks.

 

How to Report a Problem

[Bert 49]

Sure, here:

 

https://1drv.ms/u/s!Ao2HmJdFTqZelogUW85RhvZXNVPr3g?e=HBzBT5

 

[ebr 16190]

Hi.  Have you already connected this email to another user on your server?

This connect user is already linked to local user Bert

[Bert 49]

Yes, that's the same user. It had Bert in the email field and I tried to change it to the email for that user (me) thinking that might fix it.

[Luke 42085]

There's an issue in Emby Server in the latest release. If you delete a server from the server selection screen, then Emby Server will never realize it and it will still display the cloud icon on top of that user. So we'll have to resolve that.

 

But the short answer is the user deleted the server from the server selection screen.

[Luke 42085]

Workaround in the meantime is you can unlink it manually in emby server so that emby server becomes aware of it. 

[ebr 16190]

To do that - blank out the Connect user name/email field on that user and save it.