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No playback, just blank screen


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crusher11
Posted

Went to test WrestleMania X-Seven out on my LG TV, and I just get a blank screen. Doesn't even load a trailer and then die, it just dies right off the bat. Tried watching something else and it worked fine, both trailer and movie. Turned cinema mode off, and WrestleMania still fails so it's not trailer-related as far as I can tell. But it's odd that it wouldn't play a trailer either.

 

Tested it on my PC and got a trailer followed by WrestleMania playing correctly.

embyserver.txt

crusher11
Posted

I should point out that the poster art and theme music worked fine. So it can clearly access the folder in question.

crusher11
Posted

It finally started playing after several seconds of black screen - transcoding due to being over the bitrate limit. Because apparently I'm connected remotely.

 

Reconnected locally and it plays instantly. Although that doesn't explain the trailer thing. Or why I keep getting connected remotely.

Posted

Try lowering the in app quality setting in case the bitrate is too high.

crusher11
Posted

The in-app setting was "auto", but what does that actually have to do with anything?

Posted

Because if it took a long time to load then it's possible the bitrate was too high.

crusher11
Posted

It was set to Auto and ending up at only 1Mbps.

 

But it was only relevant because I was connected remotely. Which I shouldn't have been. If I'd known I was connected remotely something taking a while to load wouldn't have surprised me. I thought I was connected locally, so I expected it to be instant.

 

Question is why I keep ending up connected remotely instead of locally.

Posted

Why do you feel that you were connected remotely?

crusher11
Posted

Because I was? It Direct Plays just fine locally. My NGINX logs show the server being accessed when I was trying to watch it at first as well.

Posted

What happens is that the app will try the local address first, then switch to the remote address if it's unable to connect via the local address.

crusher11
Posted

Why would it be unable to connect locally?

Posted

That is a question that is specific to your environment so it's really hard to say.

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