Downloads showing in one iPad, not another

[vaise 340]

Same user logged in?

I’m faultfinding a remote user. It’s ok for me as them, not them as them.

Where should I look?

[vaise 340]

Sorry, posted in roku instead of iOS.

Can you move this.

[Luke 42077]

Have the downloads completed?

[vaise 340]

Maybe I was not clear.

One ipad does not even show the downloads - as if it is not enbled in the profile.

My one (when logged on as the same user) does show the downloads option.

 

I have found their ipad is not on ios 12 (it is 9.x), which may mean they are stuck at an old emby app level with no downloads available.

I am dealing with them over messenger - and the time diff to me is a bit of a killer.

[samuelqwe 317]

Older devices don’t have the download function, I believe. It seems to only be available on devices with iOS 11 or higher.

 

My iPad 4, for example, is on the latest Emby app, but since it’s on iOS 10, I don’t have the option to download.

Edited August 31, 2019 by samuelqwe

[Luke 42077]

Yes that is correct, sorry I misread. The download feature is for iOS 11+. The app is still getting updated, but at this point with iOS 11+ at 95% market share it is unlikely we'll be building it for the older iOS versions.