Cannot get subtitles working

[lokiroo 0]

I have both enabled subtitle downloading with my opensubtitles account and I have an English and Portuguese subtitle file within each movie folder on my server.  They just don't show up.  I have enabled every subtitle setting I can find.  I am experiencing this on my Roku and via the webplayer.  Any ideas?

[Luke 42077]

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[lokiroo 0]

I have attached the log below of the the most recent video I attempted to play from the WebPlayer.  Here is also a screenshot of what the inside of the folder looks like eon my server as well as the setting I have enabled for my profile and server.  Despite all of this I am still unable to view subs on both my Roku and in the browser.

ffmpeg-remux-a9263e2e-813d-452c-9b57-26feaa1340a9_1.txt

Edited August 27, 2019 by lokiroo

[Luke 42077]

I have attached the log below of the the most recent video I attempted to play from the WebPlayer.  Here is also a screenshot of what the inside of the folder looks like eon my server as well as the setting I have enabled for my profile and server.  Despite all of this I am still unable to view subs on both my Roku and in the browser.

 

According to this log you don't have any subtitles. what are the subtitle file names for this video? Do you have any? Have you tried using the subtitle editor to manually download subtitles?

[lokiroo 0]

Hmm weird, do I need to have my subtitle files named something specific?  In each movie I have on my server I have an info file, the movie mp4 and two sub files in both English and Portuguese.  That is how I have them named in the files I attached.

Only.Yesterday.1991.JAPANESE.720p.BRRip.x264.AC3-WiNTeaM_eng.srt

Only.Yesterday.1991.JAPANESE.720p.BRRip.x264.AC3-WiNTeaM_por.srt

[Luke 42077]

Have you compared your file names to our Subtitle Naming Guide?

[lokiroo 0]

Haha I didn't come across that.  Thanks so much I will test this out when I get home from work! 

[Luke 42077]

Let us know how you get on. Thanks.