Incredibly slow on my phone connecting remotely

[crusher11 1102]

It takes a good 10-15 seconds just for the home page to load. About a minute to load a film, and even then it plays in short two-second bursts between 10-15 second buffering periods.

 

Connecting remotely seems to work okay on my PC, although it's still connected via ethernet to the same network rather than being out and about, but I've experienced this issue even while connected with my phone to a different Wi-Fi network. And I have zero issues streaming  YouTube in HD or whatever else.

[Luke 42083]

Please see how to report a problem:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

Thanks.

[crusher11 1102]

I'm using the Android app on a Pixel. Not sure which logs are relevant, whether it's just the Emby log or whether others come into play.

 

I also came across this while out, so it took a day or so to report it, so I'll have to recreate the issue to get the logs.

 

Is that all you need or is there anything else?

Edited August 20, 2019 by crusher11

[Luke 42083]

I need the information requested in my link above. Thanks.

[crusher11 1102]

I just tried it now, here's the log from that. Should be right at the end.

embyserver.txt

[Luke 42083]

And what exactly was slow?

[crusher11 1102]

I've explained that in the first post. Took 10-15 seconds for the home page to load. When I select a movie to watch it takes a minute or two to load the video, and then only plays a couple of seconds before stopping to buffer. Then plays another couple of seconds, stops to buffer again. It's impossible to watch anything.

[crusher11 1102]

Bump?

[Luke 42083]

I don't see anything obvious here. I would try lowering your in app quality setting.

[crusher11 1102]

It's capped at 10Mbps for all remote connections and the Internet connection I'm using is capable of four times that. It's defaulting to 6Mbps. There's no way it should need to stop and buffer.

[crusher11 1102]

Bump.

[Luke 42083]

Try setting the in-app quality setting to something like 1 mbps, then work your way up as you see success.

[crusher11 1102]

"Auto" was picking 1080p 6Mbps and stopping to buffer every couple of seconds. I set it manually to 720p 1Mbps, it worked fine. Rather than go back into the settings page I simply increased it from the OSD during playback, and got it all the way up to 1080p 8Mbps and it worked fine. This makes no sense. Even at 10Mbps it stopped to buffer less frequently than it previously did at Auto's 6Mbps.

 

Is the thing that tries to decide what quality setting to use chewing up bandwidth or something?

[Luke 42083]

Auto uses devide api's and can fluctuate as a result of that. For a remote connection 8 mbps is still going to be very aggressive. Usually keeping it under 3 mbps is the most realistic.

[crusher11 1102]

Auto uses devide api's and can fluctuate as a result of that.

Not sure what this means.

[Luke 42083]

I just mean to say that I would suggest setting it to 3.