Question about my VPN

[smturg 1]

Hello!

 

Please excuse if this comes off as neophytic. I am trying to connect to my local server. I installed the download on my computer, and I see it running. I have set up folders in the library and added content. However, when trying to login at app.emby.media or on my Roku TV app, it fails. On the TV, it just endlessly cycles. On the app.emby.media page, I get the error "We're unable to connect to the selected server right now. Please ensure it is running and try again."

 

I have already followed all of the steps on https://github.com/MediaBrowser/Wiki/wiki/Connectivity - I have also uninstalled/reinstalled the server itself. Still having trouble connecting on my local connection. I also tried using another connection and the remote access link; nothing.

 

If it helps to try to diagnose the issue, I'm not seeing a local IP address at all on the dashboard. It just has the port # and the remote access IP address/link.

 

If it helps, I do have premiere.

 

Any assistance would be appreciated. Thanks!

Edited August 17, 2019 by smturg

[Luke 42086]

Hi there, in our connection troubleshooter, which steps succeeded and which ones did not?

[smturg 1]

Hi Luke - I followed all of the steps for in-network connections, and none were successful.

[Luke 42086]

What did you do in Windows firewall?

[smturg 1]

I tried both opening the port (8069) and attempting connection, and then turning it off entirely and attempting connection. Neither was successful.

[Luke 42086]

Port 8069? Are you sure?

[smturg 1]

Sorry - mistype. 8096.

[smturg 1]

For what its worth - there's no LAN ip address listed at all. Only the WAN. I've attached an image for reference.

 

I've also tried with firewall off - no change.

 

Edited August 17, 2019 by smturg

[Luke 42086]

Do you know the LAN ip address of the server machine?

[smturg 1]

Hi Luke,

 

Sorry for the trouble. I had a VPN installed that was masking the device on the LAN. Changed a few settings to remove this mask, and it was fixed. Emby is working now.

 

I appreciate your attention to my issue!

[Luke 42086]

Thanks for the feedback.