No video, only sound

[jangelo 0]

Hopefully someone can help me with this.  In the last few days when I try and play a movie (Back to the future) I only get sound, no video.  This is happening with a few movies that I've checked, like Back to the future, V for Vendetta, etc.  

I'm on Win 10 with a Synology NAS playing with Nvidia shield.  I've had no real issues until now and have stopped using Plex for the simple reason that Emby is BETTER!  But if I try playing the same movies through Plex that are failing through Emby, they play. They also play fine if I play them through the PC.

Any help would be appreciated!!

 

Thanks

 

 

[Luke 42096]

Hi there @@jangelo, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[jangelo 0]

I'm hoping this is what you need. New at this so if it's not please let me know and I'll try to get what you need. Thanks for the response!!

 

[jangelo 0]

>> ThrottleByStreamBufferSize: Initialize - TargetBufferSize: 120s - Hysteresis: 5s

2019-08-14 14:18:12.491

Emby Server version: 4.2.1.0

 

App: Emby Mobile 4.2.1.0

Firefox

 

http://localhost:8096/emby/videos/32518/hls1/main/0.ts?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NDsgcnY6NjguMCkgR2Vja28vMjAxMDAxMDEgRmlyZWZveC82OC4wfDE1NjU4MTM2MTkwNjA1&MediaSourceId=620b1283fd8a9931e2d13b3fb8675da0&PlaySessionId=79f6e0b5e38e4310a9963c905f06379b&api_key=14f1bfed56d343ce9205c21c90498cba&VideoCodec=h264&AudioCodec=aac&VideoBitrate=139616000&AudioBitrate=384000&AudioStreamIndex=1&SubtitleMethod=Encode&TranscodingMaxAudioChannels=2&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&ManifestSubtitles=vtt&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51&TranscodeReasons=ContainerNotSupported

 

{"Protocol":"File","Id":"620b1283fd8a9931e2d13b3fb8675da0","Path":"G:\\Plex\\Movies\\American History X\\American_History_X_t00.mkv","Type":"Default","Container":"mkv","Size":26700563885,"Name":"American_History_X_t00","IsRemote":false,"RunTimeTicks":71334166528,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"RequiresClosing":false,"RequiresLooping":false,"SupportsProbing":false,"MediaStreams":[{"Codec":"vc1","CodecTag":"WVC1","Language":"eng","ColorTransfer":"bt709","ColorPrimaries":"bt709","ColorSpace":"bt709","TimeBase":"1/1000","CodecTimeBase":"1001/48000","VideoRange":"SDR","DisplayTitle":"1080p VC1","DisplayLanguage":"English","IsInterlaced":false,"BitRate":29944206,"RefFrames":1,"IsDefault":false,"IsForced":false,"Height":1080,"Width":1920,"AverageFrameRate":23.9760246,"RealFrameRate":23.9760246,"Profile":"Advanced","Type":"Video","AspectRatio":"16:9","Index":0,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","PixelFormat":"yuv420p","Level":3,"IsAnamorphic":false},{"Codec":"ac3","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":"Surround 5.1","DisplayTitle":"English Dolby Digital 5.1 (Default)","DisplayLanguage":"English","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":640000,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Type":"Audio","Index":1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","Level":0},{"Codec":"truehd","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":"Surround 5.1","DisplayTitle":"English TRUEHD 5.1","DisplayLanguage":"English","IsInterlaced":false,"ChannelLayout":"5.1","BitDepth":24,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Type":"Audio","Index":2,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","Level":0},{"Codec":"ac3","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"1/48000","Title":"Surround 5.1","DisplayTitle":"English Dolby Digital 5.1","DisplayLanguage":"English","IsInterlaced":false,"ChannelLayout":"5.1","BitRate":640000,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"Type":"Audio","Index":3,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","Level":0},{"Codec":"PGSSUB","Language":"eng","TimeBase":"1/1000","CodecTimeBase":"0/1","DisplayTitle":"English (Default PGSSUB)","DisplayLanguage":"English","IsInterlaced":false,"IsDefault":true,"IsForced":false,"Type":"Subtitle","Index":4,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Protocol":"File","Level":0},{"Codec":"srt","Language":"eng","DisplayTitle":"English (SRT)","DisplayLanguage":"English","IsInterlaced":false,"IsDefault":false,"IsForced":false,"Type":"Subtitle","Index":5,"IsExternal":true,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"G:\\Plex\\Movies\\American History X\\American_History_X_t00.en.srt","Protocol":"File"}],"Formats":[],"Bitrate":29944206,"RequiredHttpHeaders":{},"ReadAtNativeFramerate":false}

 

User policy for jangelo: EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True

 

Affected codecs:

>>>>>> QuickSync Intel(R) HD Graphics - VC-1

Adapter #0: 'Intel(R) HD Graphics' Id:338 (Driver: 655378.659718, Vendor: 32902)

Frame Sizes: 16x16...16384x16384 - Width Alignment: 2 - Height Alignment: 2

Color Formats: NV12

Profiles: Simple Profile (High), Main Profile (High), Advanced Profile (Advanced 4)

 

>>>>>> QuickSync Intel(R) HD Graphics - H.264 (AVC)

Adapter #0: 'Intel(R) HD Graphics' Id:338 (Driver: 655378.659718, Vendor: 32902)

Frame Sizes: 32x32...8192x8192 - Width Alignment: 2 - Height Alignment: 2

Color Formats: NV12, P010, QSV

Profiles: Baseline Profile (Level 5.2), Main Profile (Level 5.2), High Profile (Level 5.2), Constrained Baseline Profile (Level 5.2), Constrained High Profile (Level 5.2), Progressive High Profile (Level 5.2)

 

 

>>>>>> FindVideoDecoder - MediaType: vc1, Mode: Automatic

Info FindVideoDecoder - Checking: 'QuickSync Intel(R) HD Graphics - VC-1' (Priority: 30)

Info FindVideoDecoder - Check successful - selecting 'QuickSync Intel(R) HD Graphics - VC-1'

 

>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: Automatic

Info FindVideoEncoder - Checking: 'QuickSync Intel(R) HD Graphics - H.264 (AVC)' (Priority: 30)

Info Encoder supports input stream

Info FindVideoEncoder - Check successful - selecting 'QuickSync Intel(R) HD Graphics - H.264 (AVC)'

 

>>>>>> FindVideoDecoder - MediaType: vc1, Mode: Automatic

Info FindVideoDecoder - Checking: 'QuickSync Intel(R) HD Graphics - VC-1' (Priority: 30)

Info FindVideoDecoder - Check successful - selecting 'QuickSync Intel(R) HD Graphics - VC-1'

 

>>>>>> FindVideoEncoder - Media: h264, UseHardwareCodecs: True, Mode: Automatic

Info FindVideoEncoder - Checking: 'QuickSync Intel(R) HD Graphics - H.264 (AVC)' (Priority: 30)

Info Encoder supports input stream

Info FindVideoEncoder - Check successful - selecting 'QuickSync Intel(R) HD Graphics - H.264 (AVC)'

 

C:\Users\User\AppData\Roaming\Emby-Server\system\ffmpeg.exe -hwaccel qsv -hwaccel_device hw -qsv_device 0 -c:v vc1_qsv -f matroska -i file:"G:\Plex\Movies\American History X\American_History_X_t00.mkv" -threads 0 -map 0:0 -map 0:1 -sn -c:v:0 h264_qsv -b:v:0 29944206 -maxrate 29944206 -bufsize 59888412 -preset veryfast -profile:v:0 high -level:v:0 4.0 -g:v:0 72 -keyint_min:v:0 72 -sc_threshold:v:0 0 -copyts -vsync -1 -codec:a:0 aac -metadata:s:a:0 language=eng -disposition:a:0 default -ac:a:0 2 -ab:a:0 192000 -af:a:0 "volume=3" -f segment -max_delay 5000000 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 -start_at_zero -segment_time 3 -individual_header_trailer 0 -segment_format mpegts -segment_write_temp 1 -segment_list_type m3u8 -segment_start_number 0 -segment_list "C:\Users\User\AppData\Roaming\Emby-Server\programdata\transcoding-temp\56644d737985cd7dafb2e252488c693c.m3u8" -y "C:\Users\User\AppData\Roaming\Emby-Server\programdata\transcoding-temp\56644d737985cd7dafb2e252488c693c%d.ts"

 

ffmpeg version 4.0.3-emby_2019_04_09-g5abbb1430d+449 Copyright (c) 2000-2018 the FFmpeg developers and softworkz for Emby LLC

built with gcc 8.3.0 (Rev2, Built by MSYS2 project)

Local Time: 14:18:12

T=0.000s

T=0.031s

[matroska,webm @ 000002ba23320ac0] Could not find codec parameters for stream 4 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size

Consider increasing the value for the 'analyzeduration' and 'probesize' options

Input #0, matroska,webm, from 'file:G:\Plex\Movies\American History X\American_History_X_t00.mkv':

Metadata:

title : American History X

encoder : libmakemkv v1.10.10 (1.3.5/1.4.7) win(x64-release)

creation_time : 2018-01-30T00:08:25.000000Z

Duration: 01:58:53.42, start: 0.000000, bitrate: 29944 kb/s

Stream #0:0(eng): Video: vc1 (Advanced) (WVC1 / 0x31435657), yuv420p(bt709, progressive), 1920x1080 [SAR 1:1 DAR 16:9], Level 3, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc

Metadata:

BPS-eng : 27078553

DURATION-eng : 01:58:53.417958333

NUMBER_OF_FRAMES-eng: 171031

NUMBER_OF_BYTES-eng: 24145326743

SOURCE_ID-eng : 001011

Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)

Metadata:

title : Surround 5.1

BPS-eng : 640000

DURATION-eng : 01:58:53.440000000

NUMBER_OF_FRAMES-eng: 222920

NUMBER_OF_BYTES-eng: 570675200

SOURCE_ID-eng : 001100

Stream #0:2(eng): Audio: truehd, 48000 Hz, 5.1(side), s32 (24 bit)

Metadata:

title : Surround 5.1

BPS-eng : 1529902

DURATION-eng : 01:58:53.418333333

NUMBER_OF_FRAMES-eng: 8560102

NUMBER_OF_BYTES-eng: 1364178888

SOURCE_ID-eng : 001101

Stream #0:3(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s

Metadata:

title : Surround 5.1

BPS-eng : 640000

DURATION-eng : 01:58:53.440000000

NUMBER_OF_FRAMES-eng: 222920

NUMBER_OF_BYTES-eng: 570675200

SOURCE_ID-eng : 001101

Stream #0:4(eng): Subtitle: hdmv_pgs_subtitle (default)

Metadata:

BPS-eng : 42962

DURATION-eng : 01:55:59.348229166

NUMBER_OF_FRAMES-eng: 3202

NUMBER_OF_BYTES-eng: 37373458

SOURCE_ID-eng : 001200

T=0.031s

Last message repeated 3 times

Stream mapping:

Stream #0:0 -> #0:0 (vc1 (vc1_qsv) -> h264 (h264_qsv))

Stream #0:1 -> #0:1 (ac3 (native) -> aac (native))

T=0.031s

Press [q] to stop, [?] for help

[segment @ 000002ba23340380] Opening 'C:\Users\User\AppData\Roaming\Emby-Server\programdata\transcoding-temp\56644d737985cd7dafb2e252488c693c0.ts.tmp' for writing

Output #0, segment, to 'C:\Users\User\AppData\Roaming\Emby-Server\programdata\transcoding-temp\56644d737985cd7dafb2e252488c693c%d.ts':

Metadata:

encoder : Lavf58.12.100

Stream #0:0: Video: h264 (h264_qsv), qsv, 1920x1080 [SAR 1:1 DAR 16:9], q=-1--1, 29944 kb/s, Level 4, 23.98 fps, 90k tbn, 23.98 tbc

Metadata:

encoder : Lavc58.18.100 h264_qsv

Side data:

cpb: bitrate max/min/avg: 29944206/0/29944206 buffer size: 59888412 vbv_delay: -1

Stream #0:1(eng): Audio: aac (LC), 48000 Hz, stereo, fltp, 192 kb/s (default)

Metadata:

encoder : Lavc58.18.100 aac

[h264_qsv @ 000002ba233d2180] Error during encoding: unknown error (-1)

Video encoding failed

>> ThrottleByStreamBufferSize: Playback position unknown

>> ThrottleByStreamBufferSize: Playback position unknown

>> ThrottleByStreamBufferSize: Playback position unknown

>> ThrottleByStreamBufferSize: Playback position unknown

 

[ebr 16220]

Hi.  This is a bug created by Nvidia in their latest 8.0 update.  I believe they are publishing a hotfix to correct it and our beta of the Android TV app will also.

 

Thanks.

[jangelo 0]

Thank you for taking a look at this small matter, It's very appreciated!!!