Films/series can not be played from usb drive

[Mariner2 0]

I have a Samsung Smart tv model: UE48J6370 SU.Connected with a portable usb hd. On the hd several film/series.

With the source button ,arrow buttons  and enter/OK button I scroll to the series I want to play and select the specific show and press ok. But than nothing happens. I cannot  play the  selected  show while I could do so before.

It is a problem of this Samsung, because on another Samsung smart tv I have no problems playing the selected shows.

Please help!

 

[FrostByte 5392]

What version of the app are you running?

 

Can you provide a log during the time you tried playing please?

[Mariner2 0]

Sorry I am a complete newbie on this tv. So what app do you mean, where/how can I find it?

 Don't know how to make and/or provide a log. 

[Luke 42078]

What app are you using on the tv?

[FrostByte 5392]

Probably the easiest way to get the version number is on Emby server go to Dashboard while the app is running and then under Active Devices you should see the version

 

Then the logs are under Expert settings on the left

[Mariner2 0]

I believe that I am on a wrong forum. I don't use any EMBY software, server or anything with te name EMBY.

I only use the stuff mentioned above, a Samsung  smart TV and a usb portable hd which is plugged behind into the tv .

If this is not the right place for this problem please advise where to go.

[Luke 42078]

I believe that I am on a wrong forum. I don't use any EMBY software, server or anything with te name EMBY.

I only use the stuff mentioned above, a Samsung  smart TV and a usb portable hd which is plugged behind into the tv .

If this is not the right place for this problem please advise where to go.

 

With Emby you can stream videos from a computer or other device to your Samsung Smart TV.

 

https://emby.media