Installation of emby server upon startup of QNAP

[brstorey 0]

I am getting the following error message upon startup of my qnap server.

 

Severity Level    Date    Time    Users    Source IP    Application    Category    Content    
Error    2019/08/05    04:43:48    System    127.0.0.1    ---    ---    [App Center] Failed to install Emby Server 4.0.2.0. Installation package is incompatible. Use the correct package.    
 

I am unable to find out why it is installing or h ow to stop it from installing.

 

I have contacted qnap who have told me not their problem as it's a 3rd party app.

 

Desperately need help, I am not very computer savvy so hoping for an easy resolve.

[Luke 42077]

Hi there, what model QNAP? How are you trying to install?

[brstorey 0]

hello,

My Model is Ts-231P. Im not trying to install. I tried emby and removed it months ago however whenever my qnap restarts it seems to be trying to re-install as shown by previous error message. It's almost as if the uninstall didn't work correctly.

Edited August 5, 2019 by brstorey

[OneCD 10]

Hope this helps: https://emby.media/community/index.php?/topic/65957-recurring-installation-error-message/&do=findComment&comment=736702

[brstorey 0]

Ive downloaded putty as been recommended but i'm new to this and haven't the faintest idea how to use it to access what i need to do

[OneCD 10]

No problem.

 

Use PuTTY to connect to your NAS as the 'admin' user (enter your NAS 'admin' account password when requested), then delete everything in the [update_pkg] directory. Enter this command exactly as shown to clear that directory:

rm /mnt/HDA_ROOT/update_pkg/*

Edited August 5, 2019 by OneCD

[brstorey 0]

login as: admin
admin@192.168.0.10's password:
[~] # rm /mnt/HDA_ROOT/update_pkg/*
rm: /mnt/HDA_ROOT/update_pkg/helpdesk: is a directory

this is what i get when entering that ommand promt. I'm obviously doing something wrong
 

[OneCD 10]

No, it's my fault. I forgot there can be directories at that location too. No problem, they can safely be deleted.

 

Use this command to delete everything there:

rm -r /mnt/HDA_ROOT/update_pkg/*

[brstorey 0]

Just restarted qnap no more install error issues at startup and machine running great. thankyou very much for your help

[OneCD 10]

Nicely done.

[Luke 42077]

Thanks for the feedback.