No Video only Audio 1080p

[mavogaro 0]

I am trying to play any movie that is in 1080p and I only hear audio, no video at all. Funny thing is that 480p movies seem to work fine. I did submit a log through my android tv at 10:27 am.

[ebr 16184]

Hi.  Can you please provide the other information requested?  Thanks.

 

 

Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log
• The name of the Emby user on the local server that was logged in at the time

[mavogaro 0]

I was trying to watch Bad Times at the El Royal

Log electronically sent at 10:27 am

User was Family

Thanks

[ebr 16184]

Thanks.

 

Looks like we are outputting video fine.  What is this device?  I've never seen it before.

[mavogaro 0]

It's a Samsung C71KW-200 (Directv Now streaming box).

[ebr 16184]

Try turning off auto refresh rate switching in the app.

[mavogaro 0]

No difference. I also just tried a 720p and that works as well. Only seems to be related to 1080p.

Thanks