Media sync issue with latest stable server+android app

[Bazzu85 22]

Hi,

 

with the latest release I have this problem..

 

when watching some content on phone the status of play is not synced with server..

I have now one episode full watched on phone (watched yesterday), no update on server so it will not download next..

I have anothe one episode half watched on phone (watched 4 hour ago), no progression update on server..

 

with previous release the full watched episode were marked as watched on server, half watched are updated so I can resume from "Continue Watching"

 

help!

 

[Bazzu85 22]

I attach some screens..

 

as you see Agents of shield is fully watched on phone, no update on server..

 

same thing for One Piece season 10..

Edited July 27, 2019 by Bazzu85

[Luke 42081]

It doesn't sync while you watch, it never has. It happens later during the app's background sync process.

 

However, you raise a valid issue here. The 15 minute periodic syncs have been eliminated and this is why you're seeing this.

 

So we'll have to take a look at this. Thanks.

[Bazzu85 22]

It doesn't sync while you watch, it never has. It happens later during the app's background sync process.

 

However, you raise a valid issue here. The 15 minute periodic syncs have been eliminated and this is why you're seeing this.

 

So we'll have to take a look at this. Thanks.

 

I'd never expect a instant sync obviusly..

 

what you mean with "The 15 minute periodic syncs have been eliminated"??

[Luke 42081]

Users have been complaining for a while about the constant communication between app and server every 15 minutes, so that has been eliminated. So now we have to handle this a little differently. Thanks.

[Bazzu85 22]

Can you give me a temporary workaround?
Maybe mark the episode watched on the server manually?

 

The problem is that now is not syncing new content anymore..

Edited July 27, 2019 by Bazzu85

[Bazzu85 22]

or for be more clear..

 

30 minutes ago 

1. I went to a sync job

2. click on it

3. save

4. all the sync jobs were updated and after a while the episode are downloaded

 

I can figure out if the server is automatically refresh the sync jobs..

 

can you tell me what to search in the log to see if some kind of sync starts at some point?

[Luke 42081]

Maybe mark the episode watched on the server manually?

 

You could do that, yes. Also just visiting the download settings screen in the app will trigger a manual sync.

[Bazzu85 22]

You could do that, yes. Also just visiting the download settings screen in the app will trigger a manual sync.

 

Also just visiting the download settings screen in the app will trigger a manual sync

sorry @@Luke but this is not true..

 

are we talking about the same version? I'm using server+mobile STABLE (not beta)..

 

what I've to search in the log to see if the sync job refresh?

[Luke 42081]

Just search for /snyc, and yes it is true. We don't talk about it because we want it to be automatic, but just pulling up the download settings and leaving the screen will trigger it.

[Bazzu85 22]

I attach a log to be clear..

 

last trasfer I found is this:

2019-07-27 19:40:56.399 Info App: ReportSyncJobItemTransferred 664

 

now it's 21:13.

 

I've a sync job that is not refreshed..and won't refresh automaticcaly..

 

embyserver 20190727.txt

[Luke 42081]

Well that's not really enough information for me to provide any answers, but the log is filled with sync activity so it looks like the actual process is executing just fine.

[Bazzu85 22]

I think the "sync" entries you see are the access to the sync page..

 

I attach some screen..

 

As you see for "One Piece - Season 10" I have 2 downloaded item: episode 3 and 4.

 

To test the sync I setted 2 hours ago as unwatched the episode 2 so the situation of the jobs must be to sync episode 2 and 3.

 

As you see this is not refreshing in these 2 hours..

Edited July 27, 2019 by Bazzu85

[Luke 42081]

In any event, the automated syncs are happening less often now, and I think this workflow will need some adjusting. I think what will have to happen is anytime you finish playing downloaded media we should trigger a sync after that, just in case the completion of playback might require changing the downloaded content to new episodes.

[Bazzu85 22]

You could do that, yes. Also just visiting the download settings screen in the app will trigger a manual sync.

 

Sorry, but this is not happening..

 

Just search for /snyc, and yes it is true. We don't talk about it because we want it to be automatic, but just pulling up the download settings and leaving the screen will trigger it.

 

the sync entry are related to the access to the "Dowload & Sync" page..

 

Well that's not really enough information for me to provide any answers, but the log is filled with sync activity so it looks like the actual process is executing just fine.

 

 

In any event, the automated syncs are happening less often now, and I think this workflow will need some adjusting. I think what will have to happen is anytime you finish playing downloaded media we should trigger a sync after that, just in case the completion of playback might require changing the downloaded content to new episodes.

 

@@Luke,

 

the problem is still here..

 

I have a stuck situation on the download from days..

 

You say "less often" but in my situation is "never"..

 

I can't manually trigger a refresh..

 

If you see the screenshot I watched Gomorra s03e05 about 12 hour ago on my firestick..

The server is not updating it removing the watched episode and syncing the newest..

 

I tried to:

- restart the server

- access the download page from server AND app

- "pulling up the download settings and leaving the screen will trigger it" doesn't work from mobile

 

any suggestion please?

 

ps here's the screenshot explanation:

 

1. the status of season 3 of gomorra

2. the watched hour on trakt

3. actual hour I'm writing

4. and 5. the status of download & sync page 

Edited August 4, 2019 by Bazzu85

[Bazzu85 22]

I just find the workaround..

 

going to downloads SETTINGS (not downloads status) and returning back in android app trigger the sync..

 

this is not the most comfortable thing but as a temp solution is working..

[Luke 42081]

Right yes that's what I meant, sorry.