No compatible streams are currently available error

[mestresende 0]

Hi!

 

When I try to play an episode through Emby, on my computer, an error appears saying that "No compatible streams are currently available", and if I try to send the episode through the Chromecast, the screen remains black. Tried to play the episode normally through Media Player Classic and it does normally, as well as using the Emby app on an Android phone.

 

Attached you can find the log for emby server, and I will send in more files if needed.

 

Thanks for the help!

embyserver.txt

Edited July 11, 2019 by mestresende

[Luke 42092]

Hi there, the server is unable to launch it's embedded ffmpeg build. Can you please check and see that this file exists:

C:\Users\Sancho\AppData\Roaming\Emby-Server\system\ffmpeg.exe

From past experience, you most likely have security software or anti-virus software that has flagged it as a false positive and is preventing it from running. 

 

If that file does not exist, then I would suggest shutting down Emby Server, and installing the server again from our website on top of your existing version. No need to uninstall. Just install over the top. Thanks.

[mestresende 0]

Hi Luke. The file is still there.

[Luke 42092]

Does the logs folder have any ffmpeg logs?

[mestresende 0]

There you go:

Log-ffmepg.txt

Edited July 12, 2019 by mestresende

[mestresende 0]

It's weird, tried again today and some episodes work, others don't. But on my mobile phone, they all work perfectly, I just can't see it using Emby on my computer or by casting it.

[Luke 42092]

@@mestresende are you still running into this?