Emby No Longer Scanning Items In Media Library

[crunchprank 2]

Hello,

 

As of recently, I noticed that Emby is no longer automatically adding movies to my Emby library despite me placing movie files in their appropriate directory. Currently my set up is very simple, one local path for my TV and one local path for my Movies. The TV media library still works without issue - when episodes are added to this directory, Emby automatically detects this and adds it to my library for viewing. Movies however stopped recognizing new files I placed in the directory designated for Movies.

 

I thought at first it could be the naming scheme of the movie files, so I made them as simplistic and straight forward as possible. Unfortunately this did not fix the issue.

 

I then attempted to do a manual scan of the library. This also did not get Emby to identify and add the newly added movie files.

 

Then I checked the Emby logs to see if they could expose any helpful information - but this too yielded no results. In the logs, I see the Scan being initiated and completed. But no errors are generated at all. It's basically as if it looks at that particular directory and does not see any media files at all.

 

The last troubleshooting step I just attempted was to completely remove the library and add it back. But this did not help either. And now unfortunately Emby is not scanning any movies at all, even the ones that had been scanned successfully before.

 

I'm at a loss of what it could be. If anyone has any ideas, it would be greatly appreciated. I will post the logs of the start of the scan and the end of the scan.

 

https://pastebin.com/raw/QecvabmJ

 

Thanks in advance.

[Luke 42081]

Hi there, please discuss an example and attach the complete emby server log. also are you using mapped network drives?

[crunchprank 2]

Hello,

 

Thank you for your reply. Not entirely sure what you mean as an example, but similar to what I posted in the original post. I add a movie to the directory path that I have designated as my "Movie" media library in Emby. And Emby never automatically adds the newly added movie media file to my Emby library. Even when doing a manual scan, it doesn't add it.

 

Also as I stated in the OP, all media libraries are local paths on the machine. It's all local storage to the server that Emby is running on.

 

Lastly here is an entire log snippet, sanitized to remove my WAN IP. This may include logs of me attempting to remove the entire library as mentioned in the original post, so if you see a lot of references to things being deleted, that was what was happening.

 

Thanks

[Luke 42081]

In that log snippet, what were you expecting to happen, and at what time was it supposed to happen? Thanks.

[crunchprank 2]

The timestamp I provided is in the first, shorter log pastebin from the OP: 

2019-07-06 00:16:57.693 Info TaskManager: Executing Scan media library

At that timestamp, I am running a manual library scan on a directory that has media files - specifically movie files. The scan ultimately completes at the following timestamp successfully:

2019-07-06 00:17:01.498 Info TaskManager: Scan media library Completed after 0 minute(s) and 3 seconds

After the scan completed, I expected it to have found all my movie files, identified them, scraped their corresponding information, etc, and made it viewable from the library. It did not.

 

I'm not sure if I'm not being clear, but I feel like I've provided all the necessary information multiple times now. Is there anything else I can clarify?

[Luke 42081]

What is the folder structure of the movies that are not showing up? Can you please go over the folder and file names? Thanks.

[crunchprank 2]

The folder structure is a single directory that contains multiple movies. No movies are in sub-directories.

Z:\
Z:\28 Days Later [2002].mkv
Z:\30 Days Of Night [2007].mkv
Z:\310 To Yuma [2007].mkv
etc...

To clarify, nothing was changed for it to stop identifying/scanning the movie files. The ones mentioned above had already been scanned and identified and put in my library for streaming/viewing. It was only after the fact I started putting new movies in the directory that Emby was not able to successfully scan. Again nothing was changed - it just randomly stopped identifying new movie media files.

 

For troubleshooting purposes, I completely removed the media library path (Z:\ in my case), and now it is not detecting any movies at all. Even the ones it previously detected without issues.

 

From the logs I've posted, Emby doesn't even seem to think there are any movie files in the directory to scan. It just says successfully completed scanning in X seconds.

Edited July 7, 2019 by crunchprank

[Happy2Play 9783]

Are you saying nothing in "Z:\" is being seen\scanned?

 

If so best guess in there is something within that drive that is blocking the media.

 

What else in on that drive besides video files?  Since the log shows some sort of tmp file "Z:\msdownld.tmp".

 

If you removed the Z:\ library and made Z:\Movies folder and placed items in that folder, then created a library that pointed to Z:\Movies, do they appear?

[crunchprank 2]

Are you saying nothing in "Z:\" is being seen\scanned?

 

If so best guess in there is something within that drive that is blocking the media.

 

What else in on that drive besides video files?  Since the log shows some sort of tmp file "Z:\msdownld.tmp".

 

If you removed the Z:\ library and made Z:\Movies folder and placed items in that folder, then created a library that pointed to Z:\Movies, do they appear?

 

Hey thanks for the reply. And yes, nothing in "Z:\" is being seen/scanned.

 

For testing purposes, I created a "Z:\Movies" and placed a single movie file in there. Emby was able to successfully find the file and identify it correctly. So that addresses the issue somewhat.

 

However I already use this server for Kodi as well, and ultimately I would like to have Emby scan "Z:\" like it should, without me having to move files around.

 

You mentioned something could be blocking the media. Do you happen to have any ideas on this? I went ahead and removed the "msdownld.tmp" file and tried a rescan but that didn't seem to make a difference. Ever come across this before?

[Happy2Play 9783]

Hey thanks for the reply. And yes, nothing in "Z:\" is being seen/scanned.

 

For testing purposes, I created a "Z:\Movies" and placed a single movie file in there. Emby was able to successfully find the file and identify it correctly. So that addresses the issue somewhat.

 

However I already use this server for Kodi as well, and ultimately I would like to have Emby scan "Z:\" like it should, without me having to move files around.

 

You mentioned something could be blocking the media. Do you happen to have any ideas on this? I went ahead and removed the "msdownld.tmp" file and tried a rescan but that didn't seem to make a difference. Ever come across this before?

 

Only thing that I am aware of is ".ignore" file that would cause this behavior.  So without knowing the entire content of "Z:\" to include hidden and maybe even system files it is hard to say.

[Luke 42081]

Yes can we see the contents of the drive? Thanks.