Audio track not played if forced subs are present

[sscheib 11]

Hello team,

 

today I tried to watch a movie where foreign parts are present and thus need subtitles. For starters the internal subtitles didn't play, so I searched for that issue and came across this post. Alright, I have external subtitles for that movie, so I quickly renamed them according to this guide by appending .forced infront of the extension - I did that for both idx and sub files.

The subtitles did show up, however the audio track vanished. I can reproduce it by simply renaming the subs back and forth with always the same outcome.

 

According to this guide I need to attach both the server and transcoding log. As I didn't know which of them are actually relevant for you guys, I attached all files, which are not older than 1 day.

 

Thanks.

 

BTW: I tried that using latest Chrome on latest targeted Windows 10 x64 as well as the latest LG SmartTV Emby App.

Edited June 29, 2019 by sscheib

[Luke 42077]

Hi, i only see the ffmpeg log here. Can you attach the server log as well? This is such a strange problem that we may want to get a sample file for testing. Thanks.

[sscheib 11]

Hi,

 

my fault. Please find the archive with the proper log files attached.

Also it wasn't transcoding, but remuxing - see: ffmpeg-remux*.txt

 

Thanks.

emby_logs.tar.gz

Edited June 29, 2019 by sscheib

[Luke 42077]

is it possible to provide sample media for testing? thanks.