bill.atkinson@gmail.com 0 Posted June 19, 2019 Posted June 19, 2019 uname -a: Linux emby 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u3 (2019-06-16) x86_64 GNU/Linux Format: VIDEO_TS Emby Server version: 4.1.1.0 Emby Client: Fire TV Stick, Version: 1.7.23a Movie Source: EMC NAS on local network. Network Core: Arista Network Access Layer: Cisco switches Wireless: Eero Mesh WiFi. Multiple movies will pause anywhere from 30-58 minutes in. After that the movie cannot be played further. Looking through the logs I see the error mentioned in the topic title. Looking at the ffmpeg log, I see the last line refers to the movie's directory, as if it were trying to play it vs. the actual movie files. What doesn't jive with me, is why it works for a random period and then stops. Logs attached. ffmpeg.log emby.log
Luke 42078 Posted June 19, 2019 Posted June 19, 2019 HI, please try refreshing the metadata on this title from the web app and then try again. Thanks.
bill.atkinson@gmail.com 0 Posted June 19, 2019 Author Posted June 19, 2019 No joy. Refreshed on all the trouble titles and same behavior exhibited. Still seeing the exception in the logs. Do you need another set of log files?
Luke 42078 Posted June 20, 2019 Posted June 20, 2019 Actually sorry I think I know the answer here. There was an issue for dvd folder rips with the 3.5 to 4.0 upgrade. What you can do to resolve this is remove them from your emby library, do a full scan to clear them out of the database, then add them back. Please let us know if this helps. Thanks.
bill.atkinson@gmail.com 0 Posted June 21, 2019 Author Posted June 21, 2019 So I fell into the trap of using the delete option to remove the movie from my library and ended up removing the media files from my NAS. I did this with about 5 titles, so off to find them again. I know this is being dealt with in another thread, but wanted to mention it here for the benefit of future readers. I found another movie that was exhibiting the same issue. How should I remove them from the library without deleting the media? I don't see an option in the LIbrary web interface and the only option I find in the app is the dreaded delete option.
Luke 42078 Posted June 21, 2019 Posted June 21, 2019 Hi, what is being dealt with? The delete option deletes files. Did you make sure to read the confirmation dialog?
Luke 42078 Posted June 21, 2019 Posted June 21, 2019 How should I remove them from the library without deleting the media? We don't have an option for this. We do have mechanisms to hide media files such as a .ignore file in the folder.
bill.atkinson@gmail.com 0 Posted June 21, 2019 Author Posted June 21, 2019 Yes, I did read the dialog. It says it will delete it from my library, which is synonymous with "remove." The thread I found was regarding adding an additional message to mention deleting the physical files off of the storage system. So I'm a little confused. You mentioned removing the files from the library then doing a rescan. But then mention that there is no way to remove them without deleting. So how do I go about troubleshooting? Do I need to relocate the media, delete it from the library, move the media back and then rescan?
Luke 42078 Posted June 21, 2019 Posted June 21, 2019 Ok so then the app you deleted from has not yet been updated with our newer dialog, where it actually tells you what file or folder will be deleted.
Luke 42078 Posted June 21, 2019 Posted June 21, 2019 So how do I go about troubleshooting? Do I need to relocate the media, delete it from the library, move the media back and then rescan? Sorry for the confusion, but yes, you'd need to either temporarily relocate them, or if your entire library is folder rips, then you could just remove the library from Emby library setup, run a full scan to empty out the database, and then add it back.
ljxemby 0 Posted January 11, 2022 Posted January 11, 2022 Hi @Luke,My video in MKV format has been transcoding failed. Can you help me see it? embyserver.txt
Luke 42078 Posted January 11, 2022 Posted January 11, 2022 1 hour ago, ljxemby said: Hi @Luke,My video in MKV format has been transcoding failed. Can you help me see it? embyserver.txt 45.11 kB · 0 downloads Hi there, please attach the complete emby server log file, and if an ffmpeg log file was generated, please attach that as well. thanks.
ljxemby 0 Posted January 11, 2022 Posted January 11, 2022 Additional transcoding log ffmpeg-transcode-9c3c361a-bcda-44e9-b2ec-641e5348c466_1.txt
Luke 42078 Posted January 11, 2022 Posted January 11, 2022 HI, it looks like your system just can't transcode this fast enough. What type of drive is your F: drive?
Luke 42078 Posted January 19, 2022 Posted January 19, 2022 @ljxemby can you please attach the complete main emby server log? Thanks !
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