Unable to connect remotely to Emby server running off my seedbox

[rafster 0]

Hi! 

 

I'm using a seedbox with the Emby server app running off of it.  When I try to access the Emby server remotely via the Remote (WAN) access IP address supplied in the dashbard I'm unable to connect, nothing happens.  Via the Android app I get a connection failure message and also if I try inputting the provided IP address directly into my web browser the page just times out.  I've tried entering a combination of ways of entering the IP address including using the prefix http:// and also with and without the :8096 port number at the end.  Does anybody know what the issue could be?  Thanks in advance for any advice you're able to give me...

[Luke 42080]

Hi there, I would suggest checking out our Connection Troubleshooter. Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !