Stuttering every few seconds on H264 720p mp4 files

[thoreed 0]

Hi all,

 

I am running Emby on my Apple TV 4K (app version 1.4.1.02) with Emby server version 4.1.1.0 running on a Synology NAS.

 

Some of my video files (H264 720p mp4) stutter every few seconds (both video and audio).  Other files play fine and these problematic files play fine via the VLC app on Apple TV and also play fine via other Emby clients (web client, iOS App).

 

The Apple TV is connected via gigabit ethernet to the NAS so it is definitely not a network bandwidth issue.

 

What could be causing this?

 

Thanks!

[Luke 42077]

Hi there @@thoreed can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[thoreed 0]

Hi there @@thoreed can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

 

Hi,

 

I have attached my log file.  The problem occurred with the last file played.

 

Log.txt

 

Many thanks,

Tom

[thoreed 0]

Hi there @@thoreed can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

 

Hi @@Luke - is there any update on this issue please?

 

Many thanks.

[Luke 42077]

There's nothing obvious here but we'll have a new update to the app soon so please try that once available. Thanks.