Freezing and pixelating remote user

[Jason'sEmby 29]

When a remote user and local user are watching the same channel it causes the remote user to get pixelation and lock up momentarily. I'm watching local news on Channel 13 (direct play) on a Nvidia shield and the remote user(roku 5.5 bite rate transcode) was watching the same channel when I joined. Is there a setting I should change on my end to help alleviate the issue? I will attach logs in about 5 minutes. It looks like the Nvidia Shield tried to transcode for a moment until I backed out and disabled transcoding on my user profile. Not sure if that will fix the issue.

Edited June 12, 2019 by Jason'sEmby

[Jason'sEmby 29]

Logs:)

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[Luke 42077]

This generally means the bitrate is too high. I would ask them to lower the in-app quality setting. Have them start somewhere like 1 mbps and then they can work there way up from there.

[Jason'sEmby 29]

Ok I'll give that a shot. Thank you!