Emby Theater always plays at MAX volume

[beardedsith 0]

I'm an Emby Premiere owner who typically uses Emby through the web app (Chrome).  Occasionally it locks up and refuses to play so I started trying to use the Windows Appo, Emby Theater.

 

The only problem with Emby Theater is no matter the volume level I set on my computer the video plays back at MAX volume.  I lower my speakers to the lowest possible level, lower Windows volume to the lowest possible, and lower Emby Theater to the lowest possible, yet the volume is always at MAX volume.  The only thing (computer, Emby Theater, physical speakers) that changes the volume is when one of those is muted.  In which case the volume mutes.  So, in short, it's either MAX volume or it's muted.  This happens on EVERY media file.

 

I have no clue what to do, what to check, or what to even try.  I'll include my server logs but I'm not sure what help they'd be.

Emby.txt

EmbyLastPlay.txt

[Luke 42078]

Hi there, have you tried using the volume control inside the app?

[Guest asrequested]

And don't bitstreaming the audio.

[beardedsith 0]

Hi there, have you tried using the volume control inside the app?

Yes.  That has the same effect.

 

And don't bitstreaming the audio.

How do I do/not do that?

[Guest asrequested]

If you haven't enabled it, then you're probably fine. Where did you get the app, from? Are you using this one?

 

https://emby.media/emby-theater.html

[beardedsith 0]

If you haven't enabled it, then you're probably fine. Where did you get the app, from? Are you using this one?

 

https://emby.media/emby-theater.html

I got the one from the Windows store.

[Luke 42078]

So if the store app is doing audio passthrough of the original audio stream, then you won't be able to change the volume in the app or in windows and you''ll have to change it using your audio equipment (or tv remote if it's connected directly to the tv).

You'll probably ask why this is the case, that's just the way audio passthrough works. It's generally the most desirable way to play but it does come with that requirement.

[beardedsith 0]

Is there a way to avoid that audio passthrough?  On my TV, it wouldn't be an issue - but on my computer, it's unwatchable.

[Guest asrequested]

Use the desktop app.

[Luke 42078]

The desktop app has a better video player that gives you more control in the app's settings.  For the store app, the only way to do this would be to lower the in-app quality setting to force it to transcode. You may not like that.