Chapter Images Not Displaying

[mrtwopoints 8]

After the update to 4.1.0.26 I started noticing that a majority of my media items are not displaying chapters. This is affecting movies and television items. It seems all newly added movie items display the chapters, but older items no longer do. Television seems hit or miss. Rebuilding the database doesn't seem to resolve the issue. Anyone else notice this?

 

I have since updated to 4.1.1.0 and updated the library. The issue is still there.

Edited May 1, 2019 by mrtwopoints

[Luke 42081]

Hi, where exactly are they not displaying?

[mrtwopoints 8]

On the movie information page.

 

All new movies and television that I add appear to populate. The vast majority (95% ish) of media acquired before the 4.1.0.26 upgrade do not display chapters.Although a handful do.

Edited May 3, 2019 by mrtwopoints

[Luke 42081]

Have you tried running the Thumbnail images scheduled task?

[mrtwopoints 8]

Multiple times. It completes in under a minute with no changes made to the chapter images.

[Happy2Play 9782]

Do you have a "thumbnail-failures.txt" in your Emby cache folder?   What happens if you delete the failure text file, restart your server and run the task again?

[mrtwopoints 8]

I did, followed your device and deleted, restarted the server and ran the create thumbnail task again. It only ran for 90 seconds, no change is apparent in the amount of movies that have chapter thumbnail images displayed. A new thumbnail-failures.txt file was placed in the cache folder. It only has one line in its contents.

 

D:\Media Libraries\Television\Walking Dead, The\Season 9\s09e15 - The Calm Before.mkv636891880450000000

 

I'll play around with that file and rerun later today.

[mrtwopoints 8]

Removed that file causing an issue, deleted the thumbnail-failures.txt file, restarted the server, reran the thumbnail scan, completed in 8 seconds. No change at all to my issue though. Most movies and tv shows still display no chapters or images.

 

Edit: There wasn't a new thumbnail-failures.txt file created after the last scan.

Edited May 5, 2019 by mrtwopoints

[AmericanMike 17]

going to add my name to this list where its not working.  I can't find the Roku Thumbnails plug-in since the upgrade so I assume you have incorporated it into the last upgrade.  I did see the thumbnail-failures.txt file, deleted it, restarted the server but sill only runs in 0 seconds with no error file.

[Happy2Play 9782]

going to add my name to this list where its not working.  I can't find the Roku Thumbnails plug-in since the upgrade so I assume you have incorporated it into the last upgrade.  I did see the thumbnail-failures.txt file, deleted it, restarted the server but sill only runs in 0 seconds with no error file.

 

Have you verified the setting per library since this change?

[AmericanMike 17]

What is the actual "setting per library" that I am verifying?  Don't see anything obvious or out of place.

[mrfragger 39]

Make sure these options are all checked.

[mrtwopoints 8]

I do have these options selected. It is creating chapter images for some content, and not others, within the same library.

[AmericanMike 17]

Make sure these options are all checked.

thanks!!!  That was a feature I wasn't aware aware of.  I made the changes and will see how things work tomorrow.

[mrtwopoints 8]

All the correct options for me are verified selected. I decided to delete my database and cache folders. I re-scanned my library. Only items added after 3-19-19 populated chapter images. Anything before does not. Is anyone else seeing anything like this?

[mrtwopoints 8]

After a lot of trial and error I've found that I can get around this issue by deleting the old .bif file and then moving the movie file into a new location that is part of the library. Then rescanning for new files, after this the chapter images are created.

[Luke 42081]

That's strange, thanks for the info. We'll try to chase down why this happened to you and see if we can resolve it for others. Thanks.

[AmericanMike 17]

after monitoring this for several days all seems to be working as expected.  I consider my issue closed.  Thanks!