julsey02 0 Posted April 29, 2019 Posted April 29, 2019 Hi, I was in the middle of watching a program on Emby and all of the sudden, it stopped working. I got out of the app and restarted my Fire Stick. Its now stuck on a page that says, Select a Server. I tried logging out and logging back in, entering the pin but nothing. It just stays on the pin page and will not allow me to click on next. Help!
Luke 42081 Posted April 29, 2019 Posted April 29, 2019 Hi there, can you please attach the emby server log? you can learn how to do that here: https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/ Thanks !
julsey02 0 Posted April 29, 2019 Author Posted April 29, 2019 The Server Address shows: 192.168.1.1 or https://myserver.comPort: 8096
julsey02 0 Posted April 29, 2019 Author Posted April 29, 2019 So not quite sure how to get this server log. My Fire stick does not have a "Debug Option" in the settings. When I open the Emby app, it says, "Select a server" and the two options are: Enter Manually or Logout of Connect.
arche 177 Posted April 29, 2019 Posted April 29, 2019 So not quite sure how to get this server log. My Fire stick does not have a "Debug Option" in the settings. When I open the Emby app, it says, "Select a server" and the two options are: Enter Manually or Logout of Connect. Need a server log, do you have access to the Emby server?
julsey02 0 Posted April 29, 2019 Author Posted April 29, 2019 I do not have access to the Emby server
arche 177 Posted April 29, 2019 Posted April 29, 2019 You'll have to talk to the server admin then. A little hard to trouble shoot without the server logs. Sorry.
julsey02 0 Posted April 29, 2019 Author Posted April 29, 2019 How do I get in touch with a server admin?
arche 177 Posted April 29, 2019 Posted April 29, 2019 How do I get in touch with a server admin? How did you get access to the server to begin with? 1
ebr 16185 Posted April 30, 2019 Posted April 30, 2019 This sounds like the server went offline. You need to contact whomever invited you to it. Thanks.
julsey02 0 Posted May 1, 2019 Author Posted May 1, 2019 I have been trying to get a hold of they guy we signed up through for the last couple of days. He hasn't returned my call or text messages. I'm going to try and message him again today.
julsey02 0 Posted May 1, 2019 Author Posted May 1, 2019 So question. If this server admin doesn't respond, what can I do to cancel so that he's not continuing to get paid for a service that doesn't work.
arche 177 Posted May 1, 2019 Posted May 1, 2019 So question. If this server admin doesn't respond, what can I do to cancel so that he's not continuing to get paid for a service that doesn't work. If through PayPal, stop recurring charging.
julsey02 0 Posted May 3, 2019 Author Posted May 3, 2019 Looks like someone else sent me a link from Emby and now everything is working. Thanks all!
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