Upgraded to 4.1.0.26 but only get blank screen

[Jonny67 3]

I upgraded from 4.0.2.0. I click on the Emby App on my QNAP TS 453 Pro. It tries to go to this URL http://192.168.1.2:8096/web/index.html but all I get is a blank screen. When I click on my Windows 10 client is says "The Emby Server needs to be updated. Download from..."

 

Looks like it's not updated properly. Or is it making significant changes and taking a while? What can I do? Can I go back to the previous version?

 

[PenkethBoy 2068]

Need more information

 

How did you update - i.e. the steps you went through 

 

What version of the server did you download - is it the correct version for your qnap

[Jonny67 3]

Thanks for your quick reply but I might have been a bit hasty. I decided to update my QNAP's firmware and it now seems to be working. Not sure if it was the firmware update which did it or I just needed to wait a little longer for any changes to be completed in the emby install.

 

But to answer your question I clicked the install link within the Emby server app itself which took me to the QNAP install page so it was the correct package.

[somy 25]

I'm having exactly the same problem and I'm on the latest QTS......

[PenkethBoy 2068]

The way i update is as follows - dont have any issues - or not in last 6-8 months

 

Shut down Emby server from the dashboard - give it a few seconds to do so

 

Go to app centre and "Stop" emby server

 

Download the correct package from the emby website

 

install manually via app centre the package you just downloaded

 

Then in App Centre "start" the emby server 

 

Depending how powerful your qnap is - give it at least a couple of mins to boot and be responsive

 

Then try and connect

 

If you dont shut emby down and dont stop the app - you will get problems

Edited April 29, 2019 by PenkethBoy

[somy 25]

The way i update is as follows - dont have any issues - or not in last 6-8 months

 

Shut down Emby server from the dashboard - give it a few seconds to do so

 

Go to app centre and "Stop" emby server

 

Download the correct package from the emby website

 

install manually via app centre the package you just downloaded

 

Then in App Centre "start" the emby server 

 

Depending how powerful your qnap is - give it at least a couple of mins to boot and be responsive

 

Then try and connect

 

If you dont shut emby down and dont stop the app - you will get problems

 

Did exactly the same as otherwise installation never completes.

Anyways just to report back a restart of NAS helped now I'm back to business!

[Luke 42077]

Yes sometimes it helps to restart the NAS. Thanks for the feedback.