Unable to transcode movie - HEVC Main 10

[benaus 4]

Hi,

 

A friend tried playing a movie that required transcoding

The codec is 4K HEVC Main 10

When he plays it through the app to a Chromecast the movie appears to start then just quit

When he plays it within the app just a black screen appears but the sound plays

 

I have attached the FFMPEG logs from the time of transcode. One log for Chromecast attempt and another for in app

They seem to show an error with the subtitles. Would it be best to use a tool to strip these out?

 

Many thanks in advance

 

Ben

ffmpeg-transcode-1d5c4fde-13de-4fc2-b013-422768783f8d_1.txt

ffmpeg-transcode-1bf3d03b-d695-45e2-8db1-e628b8aa62ae_1.txt

[Luke 42080]

@@softworkz

[archangelz 13]

I've been having the same problem with an HEVC 4K movie as well. Looks to be the same problem specifically only when I attempt to Chromecast the movie from my mobile to my two older TVs. Playing back from the TV app on my newer TV or my Shield TV are fine.

Press [q] to stop, [?] for help
[h264_qsv @ 00000044ad7c6180] Current pixel format is unsupported
[h264_qsv @ 00000044ad7c6180] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
[aac @ 00000044ad7c7cc0] Qavg: 65421.105
[aac @ 00000044ad7c7cc0] 2 frames left in the queue on closing
Conversion failed!

Have also attached my logs

ffmpeg-transcode-e783b4b8-b3d4-484f-8067-5ff22a62bdc1_1.txt

Edited April 26, 2019 by archangelz

[archangelz 13]

Any update on how to fix this?

[Luke 42080]

@@softworkz

[softworkz 5071]

Thanks for the logs - this should be fixed in the next beta!

[benaus 4]

Thanks for the logs - this should be fixed in the next beta!

 

Sorry for the long delay in replying, flu season is here and it has put me out of commission for a while!!

 

This is fantastic news, I will try the beta out and see how I go

 

Thanks to @@Luke as well for looking into this

[Luke 42080]

@@benaus

Are you still running into this?

[benaus 4]

@@benaus

Are you still running into this?

Sorry I haven't responded sooner

It appears to be fine now, I also think it may have been to do with the internet connection and network on the other end

 

This can be closed

[Luke 42080]

Thanks for the feedback !