Emby ios not connecting to emby sever

[bsolanki999 0]

Ever since the new emby sever update, I can't access any content from my ios devices. Please advise.

 

Thanks

[Luke 42077]

Hi there, what happens when you try to connect?

[bsolanki999 0]

Spinning circle when launching ios app. When it finally gets past that, it asks me to select the sever. I select the sever and once again I get the spinning circle and after about 1 minute nothing happens. Back to that same screen. Where it allows me to click on sever again but the exact same thing happens. Prior to this update, I never had any issues.

 

I'm able to connect on nvidia shield, just not the ios app.

[Luke 42077]

That's strange. Can you attach the server log or send it to me via private message? You can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

Thanks.

[bsolanki999 0]

I sent you a private message.  

 

Thanks!

[DelSol 10]

same here, is there a way to solve this or is it a bug? 
I'm on lates server beta btw.

[bsolanki999 0]

It should be working now. Mine is.

[Thuzad 50]

Actually I have the same problem. I noticed when removing the server and setting it up again works.
But sometimes I have the loading circle that does not end.
Or that I get disconnected during an update of the application.

[spladlesrus 0]

I am experiencing this issue as well. Server works perfectly on every other device. Tried multiple IOS devices and they all experience the same issue. 

[Luke 42077]

I am experiencing this issue as well. Server works perfectly on every other device. Tried multiple IOS devices and they all experience the same issue. 

 

hi there @@spladlesrus, how are you trying to connect to your emby server?

[spladlesrus 0]

I've tried using both Emby connect, connecting using the url and using the IP address. No dice on IOS. My android devices work no problem. Just IOS devices. 

[shty1998 0]

every time I try to connect to my server, I get the error message: "We're unable to connect to the selected server right now. Please ensure it is running and try again." I've removed the server, uninstalled the app and did a reninstall, and signed in with emby connect. Running the app on an iphone 8.

[Luke 42077]

every time I try to connect to my server, I get the error message: "We're unable to connect to the selected server right now. Please ensure it is running and try again." I've removed the server, uninstalled the app and did a reninstall, and signed in with emby connect. Running the app on an iphone 8.

 

Hi there, are you inside or outside of your home network?

[shty1998 0]

Inside my home network

[spladlesrus 0]

My server is outside my network.

 

 

Sent from my iPhone using Tapatalk

[Luke 42077]

My server is outside my network.

 

 

Sent from my iPhone using Tapatalk

 

Are you connecting over https or http? Are you entering the server address directly into the Emby app that you're using?

[Luke 42077]

Inside my home network

 

Are you able to connect from the same device but using the web app instead?