Header log in failure - invalid username or password

[shawie60 0]

Hi guys forgive me if this is posted in the wrong section but at this point I'm more than a tad frustrated.

Ive been trying emby out for a few weeks and alls good but i now find I come to add a user/firestick to my server (via the pin) and it wont let me in.

I know my details are correct and even gone as far as to reset my password.

The frustrating thing is whilst emby are pressing me to get a premium license which tbh i am considering there isnt any direct link for support !

So with no one to talk to I end up here, any idea's on how to sort this please??

All I get is Header log in failure - invalid username or password

many thanks

glenn

[ebr 16187]

Hi.  Are you able to log in by providing the server address manually?

[shawie60 0]

Hi.  Are you able to log in by providing the server address manually?

do you mean like this ?    http://localhost:8096/web/index.html#!/dashboard.html  or 192.168.1.%%    yes np

[ebr 16187]

do you mean like this ?    http://localhost:8096/web/index.html#!/dashboard.html  or 192.168.1.%%    yes np

 

Yes, but on the Fire TV (which you could not use "localhost" for).

[shawie60 0]

Yes, but on the Fire TV (which you could not use "localhost" for).

Sorry I might have confused you here. When i first installed it on this firestick it asked me to enter the PIN on my emby server/settings (emby.media/pin)

I couldnt because I couldnt log in, hence the post initially. Just run the app on the firestick and it seems to be working ok at the moment, and ive just tried to log into emby online (http://app.emby.media/#!/home.html ) and thats seems ok .. strange

[ebr 16187]

Okay, glad you got it going.

[shawie60 0]

Okay, glad you got it going.

many thanks for your help though, and tbh im not sure how it got going lol

[Luke 42083]

Hi, I saw your feedback about support. What kind of support method would you prefer?

[shawie60 0]

well tbh i expected a direct support link, as most other companies have. I think I was just frustrated because I knew my details were correct (I use last pass and also checked them with a note Id made) but i couldnt sort it. (tbh it sort of corrected itself, still not sure why) I think the community here is great and a lot more helpful than Plex which im paying full price for.

I also like Emby's speed and flexability .. much better on a firestick  than plex. the interface isnt as slick as plex but that maybe me just being used to plex.

Chief bottle washer was also a big help so many thanks to him ..

[Luke 42083]

Direct support as in, what, email?

[shawie60 0]

Direct support as in, what, email?

yes email would offer a little more security and clarity to newbies like myself .. I mean take the forum for example .. its great for what it is but I wasnt even sure where or if to post my problem here ..

even if the link is only for password or login problems that would be a help. One could always come to the forum for any other queries. As I say i wasnt being critial of the product or forum, just frustrated because I dint know who or where to ask relating my password/login problem.

[Luke 42083]

This is our support page on our website:

https://emby.media/support.html

 

We'll update it to include our support email. Thanks.

[shawie60 0]

This is our support page on our website:

https://emby.media/support.html

 

We'll update it to include our support email. Thanks.

many thanks luke, I appreciate you taking the time to help and listen to my (minor ) issues. It certainly sways my vote in regard to a subscription ..

[shawie60 0]

Hi Luke did you manage to update the support page as regards email ??  dont seem to be able to see it ..

[ebr 16187]

Hi.  Right now all our technical support is handled via this forum.  That has proven to be the most efficient and fastest way we can help users.

 

For billing support, we do have an email address (billingsupport@emby.media) and that is displayed anywhere that billing is involved (receipts, key emails, etc.).