Emby Playback Issue

[Spyderturbo007 19]

Hello.  I'm trying to stream a TV show from my server using Firefox and keep getting a "Playback Error - No Compatible Streams are currently available.  Please try again later or contact your system administrator for details". It just appears to be centered around one TV show "Alias".  I tried a few other shows and they stream just fine.

 

It works if I use the iOS app.

 

I'm attaching my log file, but have wiped out my DDNS name and IP address.

 

Thanks!

Emby Log.txt

Transcoding.txt

Edited April 8, 2019 by Spyderturbo007

[Luke 42080]

Hi there, can you try another browser such as chrome to compare? thanks.

[Spyderturbo007 19]

Sorry, I should have mentioned that in a different post.  I tried Chrome with the same problem.  I also tried from the LAN using the IP address of the server, just in case, but got the same error.

[Luke 42080]

Can you provide a copy of the browser debug console contents? Thanks.

[Spyderturbo007 19]

If you can tell me how to get it, sure.  I found the window in Firefox.  Tools -> Web Developer -> Debugger, but not sure what to do when I'm there.

[Luke 42080]

Right click somewhere in the background, then select Inspect. From there go to the console tab. Thanks.

[Spyderturbo007 19]

Which section do you want?  I have Inspector, Console, Debugger, Style Editor, etc, etc.  Each section has multiple subsections.  There isn't an Export button or anything that even allows me to copy and paste the data.

 

[Luke 42080]

The console tab.

[Spyderturbo007 19]

Got it.

 

It only happens with this particular TV show.  I haven't found any issues with anything else. 

Emby Log.txt

Edited April 11, 2019 by Spyderturbo007

[Spyderturbo007 19]

Just a bump for some help.  Thank you.

[Spyderturbo007 19]

No ideas I guess?

[Luke 42080]

Right now nothing obvious jumps out, but we're in process of releasing Emby Server 4.1, so please try that once available and let me know if anything changes. Thanks.

[Spyderturbo007 19]

Unfortunately, no luck.  Same error message as before after updating to v4.1.0.26

 

I'm attaching some new logs.  I'm not sure if it matters, but I noticed a few things.  When I initially get the error I can click the "Got it" button and it just reappears again, and again and again.  I clicked it about 10 times before I gave up and closed the browser tab.  It appears to create a new ffmpeg-transcode file each time it gives me the error.  I noticed that one time during that sequence of clicking the "Got it" button, it looks like it created a ffmpeg-remux file.

 

I'm not sure if any of that helps or not.

 

Thank you,

Transcoding.txt

Remux.txt

Emby Log.txt

Edited April 23, 2019 by Spyderturbo007

[Luke 42080]

This is only happening on mp4 with mov_text, right?

[Spyderturbo007 19]

The file extension on these is .m4v.  I'm not sure what you mean by mov_text?  I checked some other shows with the same extension (m4v) and they work just fine. 

 

It just appears to be this particular show.

 

I just noticed that if I manually change the extension from .m4v to .mkv the file works just fine.  No errors.

Edited April 24, 2019 by Spyderturbo007

[Luke 42080]

I just noticed that if I manually change the extension from .m4v to .mkv the file works just fine.  No errors.

 

Ah that's interesting info, thanks ! We can probably just have the server deliver them as mkv if that is true.

 

Question - if you rename them to mp4 how does that compare?

[Spyderturbo007 19]

Sorry for the delay.  I was out of the country for work.

 

Changing the extension to .mp4 works correctly.

Edited May 3, 2019 by Spyderturbo007

[Luke 42080]

Is this still an issue if they're named as m4v?

[Spyderturbo007 19]

Yes. They only work when I change the extension to .mkv.  Both .mp4 and .m4v fail and produce the error message.

[Luke 42080]

Can you provide a sample video for testing? thanks.