Guest Borsk179 Posted April 5, 2019 Posted April 5, 2019 I having a issue with my Fire TV Emby app crashing consistently on startup of the app and have to launch it several times to get it to work, I have tried restarting the Fire TV Stick and that helps for a couple of starts but thats about it. Just wondering if there is any fixes out for it ?
ebr 16169 Posted April 5, 2019 Posted April 5, 2019 Hi. This is the first we've heard of such an issue. Can you please explain exactly what is happening? Thanks.
Guest Borsk179 Posted April 5, 2019 Posted April 5, 2019 When I try to launch the app from the Home screen on either of my Fire TV Sticks it fails to launch or if does it hangs in the loading screen for moment then dumps me back to the home screen or on rare occasions the screen just goes black and I have to turn of the Fire TV Stick and then turn it back on, if that gives you a bit more information.
ebr 16169 Posted April 5, 2019 Posted April 5, 2019 But sometimes it does let you in? Can you reproduce this right now? If it does let you in after failing like this can you send a log from the app immediately? Thanks.
Guest Borsk179 Posted April 5, 2019 Posted April 5, 2019 (edited) it does let me in after about fourth or fifth try and yes I can try Is there any other info that you need from me ? Server Name: Borsk User: Admin (Erik) And the log has been sent. Edited April 5, 2019 by Borsk179
ebr 16169 Posted April 5, 2019 Posted April 5, 2019 Just the information requested after you send the log. Thanks.
Guest Borsk179 Posted April 5, 2019 Posted April 5, 2019 Hi. This is the first we've heard of such an issue. If you have the time on some of the reviews through the Fire TV for the Emby app there are some people who have sighted similar problems in the past just so you know lol
ebr 16169 Posted April 5, 2019 Posted April 5, 2019 If you have the time on some of the reviews through the Fire TV for the Emby app there are some people who have sighted similar problems in the past just so you know lol Hi. How long ago? There were some issues several months ago that have been solved now. Thanks.
ebr 16169 Posted April 5, 2019 Posted April 5, 2019 it does let me in after about fourth or fifth try and yes I can try Is there any other info that you need from me ? Server Name: Borsk User: Admin (Erik) And the log has been sent. Thanks. I don't see a crash there. I do see a timeout trying to connect to your server (but that should not cause a crash). What, exactly, happened immediately preceding the sending of that log? Also, are you using wireless and what is the signal like?
Guest Borsk179 Posted April 5, 2019 Posted April 5, 2019 Thanks. I don't see a crash there. I do see a timeout trying to connect to your server (but that should not cause a crash). What, exactly, happened immediately preceding the sending of that log? Also, are you using wireless and what is the signal like? When I tested this afternoon it worked fine but doesn't mean tonite when I watch a few hours of TV it might happen again I will send in another report if does. Yes, I'm using Wifi for the connection and there was an update to Fire OS today so it might not even had anything to with Emby but I'm not sure, I'm getting an excellent signal. And of course when I do finally report the problem it works fine lol.
Guest Borsk179 Posted April 5, 2019 Posted April 5, 2019 Hi. How long ago? There were some issues several months ago that have been solved now. Thanks. I will check the next time I'm upstairs and you might be right it could have been from a while back.
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