Emby crashes when viewing dashboard

[Codeh 7]

Hello,

 

I recently started having an issue where anytime any user views the dashboard emby instance crashes.

 

Running in docker: emby/embyserver:latest

 

Logs in debug mode are attached.

 

edit: End of docker log:

Info App: Entry point completed: Emby.LiveTV.EntryPoint. Duration: 0.1280754 seconds
Info App: Starting entry point Emby.LiveTV.RecordingNotifier
Info App: Entry point completed: Emby.LiveTV.RecordingNotifier. Duration: 0.0055598 seconds
Info App: Starting entry point Emby.Server.MediaEncoding.Api.ApiEntryPoint
Info App: Entry point completed: Emby.Server.MediaEncoding.Api.ApiEntryPoint. Duration: 0.0021161 seconds
Info App: Starting entry point Emby.Notifications.Notifications
Info App: Entry point completed: Emby.Notifications.Notifications. Duration: 0.0014367 seconds
Info App: Starting entry point Emby.Server.Sync.SyncManagerEntryPoint
Info App: SyncRepository Initialize taking write lock
Info App: SyncRepository Initialize write lock taken
Info App: Entry point completed: Emby.Server.Sync.SyncManagerEntryPoint. Duration: 0.0140648 seconds
Info App: Starting entry point Emby.Server.Sync.SyncNotificationEntryPoint
Info App: Entry point completed: Emby.Server.Sync.SyncNotificationEntryPoint. Duration: 0.004166 seconds
Info App: Starting entry point EmbyServer.Windows.LoopUtilEntryPoint
Info App: Entry point completed: EmbyServer.Windows.LoopUtilEntryPoint. Duration: 0.0005897 seconds
Info App: All entry points have started
Segmentation fault
[cont-finish.d] executing container finish scripts...
[cont-finish.d] done.
[s6-finish] syncing disks.

embyserver-63689962653.txt

Edited April 4, 2019 by Codeh

[Codeh 7]

Any help would be grateful, as it is very frustrating to have emby crash any time anyone wants to watch something.

[Luke 42085]

Hi there, can you try uninstalling these plugins and then restarting the server?

 

2019-04-04 08:16:54.622 Info App: Loading playback_reporting, Version=1.2.10.0, Culture=neutral, PublicKeyToken=null from /config/plugins/playback_reporting.dll
2019-04-04 08:16:54.622 Info App: Loading Emby.Plugins.Gotify, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null from /config/plugins/Emby.Plugins.Gotify.dll
2019-04-04 08:16:54.623 Info App: Loading statistics, Version=2.0.9.1, Culture=neutral, PublicKeyToken=null from /config/plugins/Statistics.dll

 

Please see if this has any impact. Thanks !

[Codeh 7]

I removed playback_reporting and statistics, and that seems to have done the trick!

 

Thank you!

[Luke 42085]

Thanks for the feedback.

[Codeh 7]

@@Luke, issue has come back.

 

 

I start the container, view the main dashboard, and emby crashes. I never reinstalled those plugins, and even removed my Gotify plugin, but the issue persists.

I have even updated to v4.1.0.26

 

end of container logs:

Application started. Press Ctrl+C to shut down.
Hosting environment: Production
Content root path: /system/
Segmentation fault
[cont-finish.d] executing container finish scripts...
[cont-finish.d] done.
[s6-finish] syncing disks.
[s6-finish] sending all processes the TERM signal.

embyserver.txt

hardware_detection-63691176056.txt

Edited April 18, 2019 by Codeh

[Codeh 7]

@@Luke, any idea how to fix this? The frequent crashes are very frustrating.

[Luke 42085]

Are you still running into this?

[Codeh 7]

I am, it just happened again 5 minutes ago.

 

I have attached my logs folder, all files are in debug mode.
 
Docker log from most recent event:

Application started. Press Ctrl+C to shut down.
Hosting environment: Production
Content root path: /system/
Segmentation fault
[cont-finish.d] executing container finish scripts...
[cont-finish.d] done.
[s6-finish] syncing disks.
[s6-finish] sending all processes the TERM signal.
[s6-finish] sending all processes the KILL signal and exiting.
[s6-init] making user provided files available at /var/run/s6/etc...exited 0.
[s6-init] ensuring user provided files have correct perms...exited 0.
[fix-attrs.d] applying ownership & permissions fixes...
[fix-attrs.d] done.
[cont-init.d] executing container initialization scripts...
[cont-init.d] done.
[services.d] starting services
[services.d] done.
Info Main: Application path: /system/EmbyServer.dll
Info Main: Emby
        Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
        Operating system: Unix 4.19.0.0
        64-Bit OS: True
        64-Bit Process: True
        User Interactive: True
        Runtime: file:///system/System.Private.CoreLib.dll
        Processor count: 40
        Program data path: /config
        Application directory: /system
Info App: Application version: 4.1.0.26

logs.zip

[Codeh 7]

@@Luke, any progress on this? It currently crashes 100% of the time whenever a user views the dashboard, which makes it almost impossible to start playing anything.

[Luke 42085]

I'm not sure at the moment but we'll have new betas up soon with updated third party libraries. You could try that to see if it helps. Thanks.

[Codeh 7]

Update: I deleted all of my metadata and had emby regenerate and emby has not crashed since. My guess is that it was crashing while trying to parse a corrupted file

[Luke 42085]

Interesting, thanks for the feedback !