Remote "Unable to connect to server..."

[InIrons 0]

Currently am unable to connect remotely to Emby running on Windows 10 machine. I was able to do this 2 weeks ago and I had made no changes to my configuration and setup.

 

When attempting to connect I get "We're Unable to connect to the selected server right now..."

 

I can connect if I use the Remote WAN ip address and port

 

It makes no difference if I disable or enable my Windows defender firewall

 

Check port via canyouseeme and port is visible

 

Checked the pc security status and it's private

 

Any ideas?

[Luke 42086]

Hi there @@InIrons, please check out our Connection Troubleshooter. Please try the steps listed there and let us know which ones succeed, and which ones do not. Thanks !

[InIrons 0]

Hi Luke,

 

So strange my mom says she can connect via her Roku remotely. But I still cannot connect with my android phone remotely either by cellular data or in a business using their wifi.

 

I went through all the steps per the guide as I mentioned in my original post. If I connect with the remote ip address from the dashboard it works

 

Port is not blocked. Can you see me works. I tried logging with Emby Connect and no luck either. I disabled firewall and it made no difference.

 

This began a couple of weeks ago, I am not remembering any conscience updates or software installations at that time.

 

Any ideas?

[Happy2Play 9785]

Sorry I am a little confused.  You say you can connect directly via wanip:port.  So is this a Connect issue?

[InIrons 0]

 

Yes, if I make note of the WAN ip address and when out and about and use that address to connect I can do so... so to me that means the port and firewall are not blocking things.

 

And my mom reports she can connect remotely with her roku....

 

Yes, if I make note of the WAN ip address and when out and about and use that address to connect I can do so... so to me that means the port and firewall are not blocking things.

 

And my mom reports she can connect remotely with her roku....

 

I am wondering if it's a Samsung thing....

 

But if trying to connect with emby connect or with the app it doesn't work

Edited April 5, 2019 by InIrons

[Luke 42086]

What app is unable to connect using Emby Connect? All, or a specific one?

[ebr 16199]

Is your WAN address/port correctly reported on your server dashboard?

[InIrons 0]

Hi guys

 

It was the Emby Android app on my Samsung J7 phone.  And the WAN address was fine, as I mentioned I could copy the WAN address in and connect.  So strange.

 

But I upgraded my phone to LG G7 ThinQ and the Emby app is working fine now

 

I suspect something on Emby client on that particular Samsung phone.

 

Its all working now, I feel guilty having taken your time...

 

Thanks!

Edited April 15, 2019 by InIrons

[Luke 42086]

Interesting, thanks for the feedback !