rs6516 4 Posted March 24, 2019 Posted March 24, 2019 Ok, so I have an issue that has got me stumped and I'm looking for a bit of help. I have almost 700 movies in my library and 1 is giving me fits. This one movie has a local trailer, backdrop, and theme-music... emby won't recognize any of this. when you click the trailer, it launches youtube. reports show that the local trailer is missing... this is false. Backdrops do not play at all, it's like they don't exist, same for theme-music. I will say, the movie plays just fine, no issues there. I've tried: scanning refreshes metadata refreshes removing nfo and all emby files from the folder and refreshing deleting the entire file from the server / readding moving everything to a new folder and readding nothing works, and it's just 1 this one file. Anyone else ever experienced anything like this before?
rs6516 4 Posted March 25, 2019 Author Posted March 25, 2019 Here's the file structure, items in bold represent folders. this is the same structure that I use for all movies. Dances with wolves Dances with Wolves.mkv Trailers trailer.mp4 Backdrops video1.mp4 theme-music song1.mp3
Luke 42083 Posted March 25, 2019 Posted March 25, 2019 Can you try moving the folder out of the library, running a full library scan, and then after it completes, adding it back? Please see if that helps. Thanks.
rs6516 4 Posted March 25, 2019 Author Posted March 25, 2019 (edited) I've done that already, but I went ahead and tried it again... didn't work. I went ahead and went through my entire library and I've now discovered a 2nd movie that this has happened to. Warcraft... same deal, won't recognize local trailers, backdrops, or theme music. This seems very strange to me as only 2 movies are affected out of about 700. Also, I don't know how long this has been like this, I'm not sure if this started on this latest version or a past version. I'm also wondering if this could be windows related. Perhaps some permission issue preventing emby from accessing those folders? Edited March 25, 2019 by rs6516
GhostRider 49 Posted March 25, 2019 Posted March 25, 2019 Worth double checking the spelling of the actual folders for that specifc movie. I once had a couple of backdrops folders spelt incorrectly without the s which caused me a few issues and took me a while to spot it.
rs6516 4 Posted March 26, 2019 Author Posted March 26, 2019 Yes that's a very good point, and I have made that mistake in the past several times myself, but this is not the case here. I've even gone as far as to delete the old folders and recreate them, so I know the spelling is correct.
rs6516 4 Posted March 27, 2019 Author Posted March 27, 2019 OK so I just wanted to post an update. This issue has been resolved... I just can't explain it. I woke up this morning and everything is working correctly. I haven't restarted the server. no updates were done. The reports are now showing they have local trailers and backdrops on both films (dances with wolves, and Warcraft) are working. It hasn't worked for several days, but now out of the blue it is. The only thing I've did last night was add new content (a tv episode) but this was added to a totally different library and has nothing to do with my movie library.
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