Why did Emby lose my downloads/sync and what do I do now?

[silkz 3]

I've sync'd 87GB of video to my Galaxy Note 9 around 3 weeks ago. This has taken many hours of waiting for the transfers to finish. Suddenly today they are all gone in Emby but are physically still on my device. I can play them with VLC, Plex client, Archos Player, etc. However Emby has completely lost them. I have tried rebooting several times, uninstalled and reinstalled from the play store, uninstalled and restored a backup from Titanium backup. I have premiere lifetime. See these screen shots:

 

Emby has all the syncs on device (pictured) and also on the server (not pictured)

 

https://i.imgur.com/daSRmV8.png

 

However downloads are suddenly empty:

 

https://i.imgur.com/VaOvN1w.png

 

But all the files are still on my phone:

 

https://i.imgur.com/4dbBEkD.png

 

What do I do now?

 

Thanks!

Edited March 19, 2019 by silkz

[imthedoctor 7]

Were they on your SD card when upgrading to android pie?

[silkz 3]

Sorry, I should've mentioned I am still on 8.1. I never was able to get Emby to sync to an external SD card and gave up on that, so I am storing all the files on internal SD.

[Luke 42077]

Hi, prior to this happening, did you possibly clear existing app data or uninstall/reinstall the app? Currently that will cause this to happen.

[silkz 3]

Thanks Luke but neither of those happened prior to the error. The only thing that was out of the ordinary was that I was away from my LAN and played videos from my phone to a Chromecast maybe 2 days before this happened. After I played them on the Chromecast I cannot remember opening Emby on my phone (other clients yes) till I discovered this error.

 

I was unable to recover from this error. I ended up taking the time consuming path of deleting all the syncs from Emby server, which cleared them from the Android client on my phone, then I recreated them. Emby is still downloading the files as we speak, so this is working I think.

[Luke 42077]

@@silkz i apologize for this. Have you noticed it happening again?

[silkz 3]

Thank you Luke, so far no repeats. If this does happen again is there anything I should do differently?

[Luke 42077]

Not that I can think of. Let us know if it happens again. Thanks.