LG TV UF8517 - Emby 1.0.15 - no sub

[muti2 0]

Hello,

i have LG TV UF8517 (webos - 2.2.1-2146) and Emby 1.0.15 app from LG Store.

I have movie with external srt sub and i choose this sub when i start play movie.

Sub is not displayed.

Any advice?

Thanks

M

 

Log.txt

logs.zip

Edited March 17, 2019 by muti2

[Luke 42077]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[muti2 0]

I added the log file at the first post. Screen is no needed, its only screen, no sub.

[Luke 42077]

Can you attach the emby server log as well? Thanks.

[muti2 0]

logs.zip added, thaks

[Luke 42077]

Thanks, we can confirm. Looks like an issue on WebOS1 and WebOS2. We're looking into it.

[muti2 0]

please let me know, thx

[Luke 42077]

It's resolved for the next update to the app. Thanks.

[muti2 0]

Do you know when you release next version?

[Luke 42077]

We will submit to LG soon, thanks.

[muti2 0]

Do you know when you release next version?

[Luke 42077]

Hopefully soon.

[muti2 0]

?

[Luke 42077]

@@muti2, I apologize for the delay. We'll have a new LG update soon. Thanks.

[drikosv8 25]

@@Luke

 

When is a correction available?

[Luke 42077]

It will be in the next update to the app. Thanks.

[drikosv8 25]

@@Luke

 

Are there any release forecasts?

[Luke 42077]

As soon as it gets through LG review.

[drikosv8 25]

As soon as it gets through LG review.

Thanks Luke

[muti2 0]

Seems new version didnt help

[Luke 42077]

Seems new version didnt help

 

@@muti2 can we please go over an example? Thanks.

[muti2 0]

ok.

lg1 - movie info

lg2 - choose czech external srt

lg3 - web ok, czech sub working

lg4 - more movie info, 3 subs

lg5 - https://www.youtube.com/watch?v=ZNJUhWGPT68 english sub loaded, no czech who i choose

Edited August 1, 2019 by muti2

[Luke 42077]

 

ok.

lg1 - movie info

lg2 - choose czech external srt

lg3 - web ok, czech sub working

lg4 - more movie info, 3 subs

lg5 - https://www.youtube.com/watch?v=ZNJUhWGPT68 english sub loaded, no czech who i choose

 

 

So the external subs are working but not the internal ones?

 

@@SamES

[yarez0 22]

Hi

 

have barely the same issue, sometimes external SRT are not showing, had to go to subtitle options during playing, desactivate, activate, wait a a couple of seconds and it show up. 

 

pausing playback also helped

 

sometimes subs did not show at all, mostly with ASS subs

 

all the time it is direct stream, no transcode at all

 

 

LG TV : 55UH668V webOS 3 up to date

emby app up to date

[muti2 0]

external sub not working