One movie won't play in correct aspect ratio

[mattman1968 0]

On my Samsung 55MU6290, I have both Emby and Plex apps installed, as well as an hdmi connection from my desktop. Everything works fine with the Samsung Emby app (aside from it periodically nagging me to get a subscription and making me wait 10 seconds to skip over the nag).

 

Anyway...one movie in particular (The Amazing Spiderman) will absolutely not play in the proper aspect ratio through Emby. It gets squashed from the left & right and makes everyone look taller & skinnier/thinner. The movie plays correctly in the Plex app, the PC HDMI connection, and on other TV's using Roku & the Emby app. But on the Samsung Emby app...no dice.

 

Any thoughts?

[Luke 42077]

Hi, @@SamES has been working on this and can comment on it. Thanks.

[SamES 1057]

Hi, can you please send me the media info for the file and the app version number. Is it DirectPlaying or Transcoding?

 

Thanks

[mattman1968 0]

Hi,

 

It is Samsung TV app version 1.0.44. The movie is Direct Playing. The media info is:

 

Media Info
Video
Title480p H264
CodecH264
Codec tagavc1
AVCYes
ProfileMain
Level40
Resolution720x360
Aspect ratio2.35:1
AnamorphicNo
InterlacedNo
Framerate23.976
Bitrate906 kbps
Color primariessmpte170m
Color spacesmpte170m
Color transferbt709
Bit depth8 bit
Pixel formatyuv420p
Ref frames1
NAL4

Audio
TitleEng AAC stereo Default
Languageeng
CodecAAC
Codec tagmp4a
ProfileLC
Layoutstereo
Channels2 ch
Bitrate160 kbps
Sample rate48,000 Hz
DefaultYes
Containermp4
Path\\NAS4FREE\Nas4Free\Media Folder\Movies\The Amazing Spider-Man 2\The Amazing Spider-Man 2.mp4
Size1088 MB
 

[SamES 1057]

Are you able to PM me a copy of the file (Dropbox, Google drive?). Thanks.

[mattman1968 0]

Are you able to PM me a copy of the file (Dropbox, Google drive?). Thanks.

PM Sent

[SamES 1057]

This should be fixed in the next release.

[mattman1968 0]

Any news when a new release will be available?

[Luke 42077]

As soon as it gets through Samsung review, thanks.

[Ratatouille 14]

Cool I got this issue also one my movie was doing it it corrected itself few days latter, but I stil have one for sure doing it play in 4:3  and it is a 16:9 in the meantime can remux it to have it play correctly any setting to look for?

[Luke 42077]

Yes if you lower the in app quality setting to force it to transcode, that will probably be a workaround.

[M1tch 2]

I have a few with this issue. It’s related to the anamorphic DVD’s. In the mean time I threw the file back in handbrake and selected anamorphic no which does the job. Might help some whilst waiting for the new release

[Luke 42077]

I have a few with this issue. It’s related to the anamorphic DVD’s. In the mean time I threw the file back in handbrake and selected anamorphic no which does the job. Might help some whilst waiting for the new release

 

That's great info, thanks !