Stream stops while watching

[rechner123 12]

Hi

 

I need some help please.

While streaming to a external user, the stream stops often.

 

Player is a Loewe Tv with browser.

User is: Berni

 

There are some ffmpeg logs.

 

Please can someone take a look at my logs.

 

Tank you!

 

First Movie started about 08:36 pm

second movie started about 11:03 pm

emby-logs.zip

Edited February 17, 2019 by rechner123

[rechner123 12]

i have uploaded all logfiles now without zip format. i forgot someone to zip.

 

i know there are a lot files, but only from playing two movies.

 

thanks

ffmpeg-transcode-8af07a30-df1d-4a68-86ea-46618d452755_1.txt

ffmpeg-transcode-3b5e761e-457b-428c-ade1-86f363619383_1.txt

ffmpeg-transcode-ba4bb6c3-d434-4a77-b3c3-4c6b26410b4b_1.txt

ffmpeg-transcode-ddbc6dd9-8693-4681-9f1f-289b45e5bc7d_1.txt

ffmpeg-transcode-c327b164-c8d9-4c7a-8f04-319bf05028ec_1.txt

ffmpeg-transcode-85ca0f06-c254-434b-b728-cecbed2409d2_1.txt

ffmpeg-transcode-c0a421bd-5a6c-41b6-a4fd-1a4e1544c6ef_1.txt

ffmpeg-transcode-d821c7aa-5205-4df9-a157-c33c96172c6e_1.txt

ffmpeg-transcode-ff2d3326-4334-489f-898a-ca379b873755_1.txt

ffmpeg-transcode-e6e011c3-dc34-458f-b7a0-b3f360de4f65_1.txt

ffmpeg-transcode-e9288d88-bf25-4d51-9bb6-067546515d7b_1.txt

ffmpeg-transcode-98b82b6e-1d5a-4a42-9356-a2de6c666f43_1.txt

ffmpeg-transcode-1991f351-4926-43f4-ab07-7fe2b6f22b7e_1.txt

ffmpeg-transcode-5a9c4530-0549-4669-989a-b05087cfad59_1.txt

ffmpeg-transcode-04dbc92b-6bf8-4079-94ce-43e289e3079a_1.txt

ffmpeg-transcode-32129319-e2d1-42da-b177-4e2a105e801a_1.txt

ffmpeg-transcode-c19d386b-f9a4-4b96-b0c5-6a36d6eb5c83_1.txt

ffmpeg-transcode-09f637c3-eed3-4494-ad7e-05c2fc56bcf4_1.txt

ffmpeg-transcode-f9f0e546-5944-4c02-9e66-9d658694be38_1.txt

ffmpeg-transcode-fb72db10-b827-4253-9c8d-703546322bdd_1.txt

ffmpeg-transcode-8ce78b13-9457-4559-81b5-e064412e119e_1.txt

ffmpeg-transcode-3c1d7f68-f315-4ca0-9c76-d5df74dfae2d_1.txt

ffmpeg-transcode-d37f49a8-254c-4301-a915-0f1e826a8aaf_1.txt

ffmpeg-transcode-730118dd-1996-4b9b-b6ec-e4c96976c641_1.txt

ffmpeg-transcode-5f819a3d-8567-4fe5-ae9f-483dace22118_1.txt

ffmpeg-transcode-c7e3e8d1-3258-49dd-8bc7-655dfede5fc7_1.txt

ffmpeg-transcode-65f05531-6307-4e3a-b41a-91a43c39dbe9_1.txt

ffmpeg-transcode-090cae7c-b020-4975-a60e-cda67def0534_1.txt

ffmpeg-transcode-4c156441-589e-4b9e-a557-40f5245d1618_1.txt

ffmpeg-transcode-97124034-5273-4d60-a401-1b04b284f324_1.txt

ffmpeg-transcode-1426692c-edd9-4699-9bc4-6c10b2bdd58e_1.txt

embyserver-63685958405.txt

[Luke 42085]

Hi, at what point was there a stoppage?

[rechner123 12]

hi

 

i don't know at what point it stops.

he said the first movie stops min. 5 times and he had to start it always again.

at the second movie there was only one stop.

 

it shows me at the server activity that the user is playing/has stopped x-times.

yesterday again with one movie it stops 10 times.

 

a generally internet problem i can rule out at the user.

[Luke 42085]

Ok, there's just a lot of log files here so there's a lot to process. 

 

A common reason for this happening is that the quality setting may be too high for the connection. You could ask your user to lower the in-app quality setting to reduce the size of the data transmission. Please let us know if this helps. Thanks !

[rechner123 12]

ok. thank you, i will try that.

 

But my upload speed is 40mbit/s and the download speed at the user is 100mbit/s.

The speed is reached at all times.

In emby the maximum upload is set to 35mbit/s.

[Luke 42085]

I would still give it a shot, or lower the max upload even further. Thanks.