Jump to content

Recommended Posts

Posted

I'm trying to download the app to my fire tv box but every time I try it says purchase failure on fire tv please try again. I'm in the UK.any ideas? Many thanks

Posted

Hi, so you haven't installed the app yet, right?

Posted

That's right, for whatever reason it just won't let me, I can download other apps to the fire tv box but not this one. It says it's a free app but when I try to install it says purchase failure please try again

Posted

Are you behind a VPN by any chance?

Posted

Also, can you please confirm the exact name of the app you are installing?

maegibbons
Posted

That's right, for whatever reason it just won't let me, I can download other apps to the fire tv box but not this one. It says it's a free app but when I try to install it says purchase failure please try again

Strange. Never had a problem with installing in the uk. It is the emby android tv app that you are trying to install? Does it give you the version of the app on the detail screen?

 

Krs

 

Mark

Posted

@@stn17570 Do you have a payment option enabled on your Amazon account?

 

Just wondering if that's the problem.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...