Emby Connect, Remote Connectivity and Opening Ports

[Carlo 4560]

Hi, is the basic problem for you that no one remote can connect or only certain users can't connect?

[Rei 0]

No one can remote connect.

[Carlo 4560]

Take  a screen capture of your port forwarding setup in the router and post that here for us to look at.

What is the local IP of the laptop running Emby Server.

[Happy2Play 9780]

Has to be a configuration issue if a Android setup worked and changing to a Windows setup does not.  But as @cayars is getting to, we will probably have to break it down step by step.

[Rei 0]

I'm sure this is due to my missing something/lack of knowledge, so I really appreciate the help.

This is my port forwarding setup:

The laptop's IP is 192.168.0.37.

[Carlo 4560]

That looks ok.

Do you only have one router in total or do you happen to have multiple routers?

If you open a command prompt on a PC in your network and type

tracert 8.8.8.8

Does the 2nd to 4th result start with 192.172. or 10. ?

[Rei 0]

There's only one router.

No, none of the results begins with 192.172. or 10. I can c/p a screenshot if that would help, but I'm not sure what's traceable or identifiable information in that sense.

[Carlo 4560]

What happens when you do a test to 8096 from canyouseeme.org ?

[Rei 0]

It gives me the error that it can't see my service.

[Carlo 4560]

Would you like to try a remote session and let me take a look a see where the problem might be?
If so, send me a PM and we can set this up.

[Rei 0]

That would be very appreciated, thank you. PM'ing now.

[Carlo 4560]

Replied this morning (my time).

[Carlo 4560]

Got this taken care of for now.  Had a WIFI isolation problem (server uses WIFI) where the router wouldn't port forward to WIFI.

There was also an IP6 tunnel, VPN and TOR installed causing grief. VPN but not running. But a lot of virtual networks and goofy routing.

[LuisCz 2]

@cayars ive read this thread and i think im facing same problem ive done everything he has but to no avail any help is appreciated 

[Carlo 4560]

On 5/4/2021 at 4:25 PM, LuisCz said:

@cayars ive read this thread and i think im facing same problem ive done everything he has but to no avail any help is appreciated 

How far do you make it following instructions here?
https://embysupport.github.io/supportweb/solutions/articles/44002137137/

Edited November 6, 2025 by GrimReaper
KB article link updated

[LuisCz 2]

Ive Done everything. Ive set up ports. Opened on Firewall. Upnp is off it was on but wasnt working so i turned off and added them manually i run avg freetrial also

Everything is same as him ive checkedon canyouseeme.org pops up as timed connection

Remote is only one not working.

Im trying set up where i can play remotely

[LuisCz 2]

Ports opened 8096 8920 80 

[LuisCz 2]

Also tried on ports 8080 and 443

[Carlo 4560]

Sending you a PM.

[Guest]

I think my ISP went to CGNAT configuration .. I am not for sure when they did this.. makes me really unhappy.. I would have this issue now.. will no recourse.