Some movies won't show metadata/images since latest update (using XML)

[theAkran 1]

I tried removing the plugins as part of the troubleshooting, issue existed with them present. I re-added those 3 and tried identifying with themoviedb, still no results

 

Edited February 15, 2019 by theAkran

[Happy2Play 9780]

I tried removing the plugins as part of the troubleshooting, issue existed with them present. I re-added those 3 and tried identifying with themoviedb, still no results

 

identify.pngidentify2.png

 

And if you only used the providerid?

 

Can you post the server log for these searches also.

[theAkran 1]

I don't know what the provideid is

[Happy2Play 9780]

I don't know what the provideid is

Only enter there MovieDB id, no name or year.

[theAkran 1]

Here's a log, tried identifying with themoviedb and imdb, every refresh metadata option, rescan library

embyserver.txt

[theAkran 1]

Only enter there MovieDB id, no name or year.

I've tried that as well, it's still blank

[Luke 42078]

It doesn't appear that it ever attempted to contact moviedb, which suggests to me that you've disabled it for this library. Please check your metadata provider settings for this emby library and make sure that moviedb is enabled. Thanks.

[Happy2Play 9780]

With a little testing it would appear the nested Subs folder is creating  most of the issue. Noticed in screenshot in post 13.  As soon as I removed the Subs folder and refreshed the item all local metadata was used.

\Bohemian.Rhapsody.2018\Bohemian.Rhapsody.2018.1080p.BluRay.x264-SPARKS.mkv

\Bohemian.Rhapsody.2018\Subs\Bohemian.Rhapsody.2018.1080p.BluRay.x264-SPARKS.idx
\Bohemian.Rhapsody.2018\Subs\Bohemian.Rhapsody.2018.1080p.BluRay.x264-SPARKS.sub

But the Identification issue would be disabled providers as I see the same.

Edited February 15, 2019 by Happy2Play

[Luke 42078]

But the Identification issue would be disabled providers as I see the same.

 

I'm going to update the Identify feature to not show external id options when providers are disabled. And also make it smarter to not even present the Identify option when all metadata features are disabled.

[Happy2Play 9780]

@@Luke

Primary issue appear to be the unsupported Subs folder.  But why would that prevent the reading of Local Metadata?

 

There does appear to be a issue somewhere that cause parser to look for filename.xml instead of movie.xml though as I saw the same in testing (something to do with the unsupported structure).

Edited February 15, 2019 by Happy2Play

[Luke 42078]

@@Luke

Primary issue appear to be the unsupported Subs folder.  But why would that prevent the reading of Local Metadata?

 

Because the movie only owns the whole folder if there is nothing else inside, therefore the movie.nfo/movie.xml can be used.

 

Once add something else into the movie folder, now it's a mixed folder, and the only supported nfo file name would be moviefilename.nfo.

[theAkran 1]

I can confirm that removing subs folder fixes the issue. Is this something I'm going to have to do for every title or can you fix it on your end? This was never an issue in the past. Either way thanks for the help identifying the issue.

[Luke 42078]

For right now yes although a few people have mentioned that subfolder so we could probably look at supporting it.