adrianwi 279 Posted February 6, 2019 Posted February 6, 2019 Any idea what might have caused this? Everything seems to be working from what I can tell.
Luke 42081 Posted February 6, 2019 Posted February 6, 2019 Please attach the information requested in how to report a problem. thanks.
adrianwi 279 Posted February 6, 2019 Author Posted February 6, 2019 (edited) Sorry, I'm not comfortable posting log files on the internet as they contain lots of personally identifiable information. I've raised a feature request that log files are anonymized which should be a given in today's GDPR world and where you are requesting them as a first step to support. I've tried to paste a small code section from around the time of the error with some IP addresses changed, but it doesn't like it and I can't upload the .txt file for some reason Edited February 6, 2019 by adrianwi
Happy2Play 9783 Posted February 6, 2019 Posted February 6, 2019 You can pm them also just ensure the pm references the topic.
CBers 7451 Posted February 6, 2019 Posted February 6, 2019 Sorry, I'm not comfortable posting log files on the internet as they contain lots of personally identifiable information. Remove the "personally identifiable information" before posting it then. Everyone else does.
adrianwi 279 Posted February 6, 2019 Author Posted February 6, 2019 (edited) Remove the "personally identifiable information" before posting it then. Everyone else does. It's a pain in the arse though and completely unnecessary when it could be stripped out of the log files automatically. I suspect most people just upload the log files without thinking about the potential impact? I've PMed a sample to Luke. Thanks Edited February 6, 2019 by adrianwi
CBers 7451 Posted February 6, 2019 Posted February 6, 2019 It's a pain in the arse though and completely unnecessary when it could be stripped out of the log files automatically. I suspect most people just upload the log files without thinking about the potential impact? It was raised a couple of years back and there was no easy solution. It's your file, so your responsibility to remove "personally identifiable information", but sending a PM to the devs with the log contained within it will suffice, if you are not able to remove that information
Luke 42081 Posted February 7, 2019 Posted February 7, 2019 @@solabc16 any thoughts on this trust failure? 2019-02-05 09:20:40.214 Info HttpClient: HttpClientManager.GetTempFileResponse url: https://embydata.com/admin/service/packageFiles/OMDb.dll_1.0.4.exe 2019-02-05 09:20:40.287 Error HttpClient: Error TrustFailure getting response from *** Error Report *** Version: 4.0.1.0 Command line: /usr/local/lib/emby-server/system/EmbyServer.exe -os freebsd -ffdetect /usr/local/lib/emby-server/bin/ffdetect -ffmpeg /usr/local/lib/emby-server/bin/ffmpeg -ffprobe /usr/local/lib/emby-server/bin/ffprobe -programdata /var/db/emby-server -updatepackage emby-server-freebsd_{version}_amd64.txz Operating system: Unix 11.2.0.0 64-Bit OS: True 64-Bit Process: True User Interactive: False Mono: 5.10.1.57 (5.10.1.57 Thu Dec 6 09:41:30 UTC 2018) Processor count: 8 Program data path: /var/db/emby-server Application directory: /usr/local/lib/emby-server/system System.Net.WebException: System.Net.WebException: Error: TrustFailure (One or more errors occurred.) ---> System.AggregateException: One or more errors occurred. ---> System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> Mono.Btls.MonoBtlsException: Syscall error:02000018:system library:OPENSSL_internal:Too many open files at /wrkdirs/usr/ports/lang/mono/work/mono-5.10.1.57/external/boringssl/crypto/bio/file.c:225 at Mono.Btls.MonoBtlsContext.ProcessHandshake () [0x00038] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Mono.Net.Security.AsyncOperationStatus status) [0x0003e] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at (wrapper remoting-invoke-with-check) Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Mono.Net.Security.AsyncOperationStatus) at Mono.Net.Security.AsyncHandshakeRequest.Run (Mono.Net.Security.AsyncOperationStatus status) [0x00006] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at Mono.Net.Security.AsyncProtocolRequest+<ProcessOperation>d__24.MoveNext () [0x000ff] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 at Mono.Net.Security.AsyncProtocolRequest+<StartOperation>d__23.MoveNext () [0x0008b] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 --- End of inner exception stack trace --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 at Mono.Net.Security.MobileAuthenticatedStream+<ProcessAuthentication>d__47.MoveNext () [0x00254] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 --- End of inner exception stack trace --- at System.Threading.Tasks.Task.ThrowIfExceptional (System.Boolean includeTaskCanceledExceptions) [0x00011] in <0e06830de9a44394a7e366951eabca52>:0 at System.Threading.Tasks.Task.Wait (System.Int32 millisecondsTimeout, System.Threading.CancellationToken cancellationToken) [0x00043] in <0e06830de9a44394a7e366951eabca52>:0 at System.Threading.Tasks.Task.Wait () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 at Mono.Net.Security.MobileAuthenticatedStream.AuthenticateAsClient (System.String targetHost, System.Security.Cryptography.X509Certificates.X509CertificateCollection clientCertificates, System.Security.Authentication.SslProtocols enabledSslProtocols, System.Boolean checkCertificateRevocation) [0x0000d] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at Mono.Net.Security.MonoTlsStream.CreateStream (System.Byte[] buffer) [0x0007b] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at System.Net.WebConnection.CreateStream (System.Net.HttpWebRequest request) [0x00073] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <0e06830de9a44394a7e366951eabca52>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<GetTempFileResponse>d__25.MoveNext () [0x001e4] in <8c99ead7fd9c44cab05a9d44c2163ecc>:0 Source: mscorlib TargetSite: Void Throw() at System.Net.HttpWebRequest.EndGetResponse (System.IAsyncResult asyncResult) [0x00058] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at System.Threading.Tasks.TaskFactory`1[TResult].FromAsyncCoreLogic (System.IAsyncResult iar, System.Func`2[T,TResult] endFunction, System.Action`1[T] endAction, System.Threading.Tasks.Task`1[TResult] promise, System.Boolean requiresSynchronization) [0x0000f] in <0e06830de9a44394a7e366951eabca52>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable`1+ConfiguredTaskAwaiter[TResult].GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 at Emby.Server.Implementations.HttpClientManager.HttpClientManager+<GetTempFileResponse>d__25.MoveNext () [0x001e4] in <8c99ead7fd9c44cab05a9d44c2163ecc>:0 InnerException: System.AggregateException: One or more errors occurred. Source: mscorlib TargetSite: Void ThrowIfExceptional(Boolean) at System.Threading.Tasks.Task.ThrowIfExceptional (System.Boolean includeTaskCanceledExceptions) [0x00011] in <0e06830de9a44394a7e366951eabca52>:0 at System.Threading.Tasks.Task.Wait (System.Int32 millisecondsTimeout, System.Threading.CancellationToken cancellationToken) [0x00043] in <0e06830de9a44394a7e366951eabca52>:0 at System.Threading.Tasks.Task.Wait () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 at Mono.Net.Security.MobileAuthenticatedStream.AuthenticateAsClient (System.String targetHost, System.Security.Cryptography.X509Certificates.X509CertificateCollection clientCertificates, System.Security.Authentication.SslProtocols enabledSslProtocols, System.Boolean checkCertificateRevocation) [0x0000d] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at Mono.Net.Security.MonoTlsStream.CreateStream (System.Byte[] buffer) [0x0007b] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at System.Net.WebConnection.CreateStream (System.Net.HttpWebRequest request) [0x00073] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 InnerException: System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. Source: mscorlib TargetSite: Void Throw() at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 at Mono.Net.Security.MobileAuthenticatedStream+<ProcessAuthentication>d__47.MoveNext () [0x00254] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 InnerException: Mono.Btls.MonoBtlsException: Syscall error:02000018:system library:OPENSSL_internal:Too many open files at /wrkdirs/usr/ports/lang/mono/work/mono-5.10.1.57/external/boringssl/crypto/bio/file.c:225 Source: mscorlib TargetSite: Void Throw() at Mono.Btls.MonoBtlsContext.ProcessHandshake () [0x00038] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Mono.Net.Security.AsyncOperationStatus status) [0x0003e] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at (wrapper remoting-invoke-with-check) Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Mono.Net.Security.AsyncOperationStatus) at Mono.Net.Security.AsyncHandshakeRequest.Run (Mono.Net.Security.AsyncOperationStatus status) [0x00006] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 at Mono.Net.Security.AsyncProtocolRequest+<ProcessOperation>d__24.MoveNext () [0x000ff] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw () [0x0000c] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (System.Threading.Tasks.Task task) [0x0003e] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (System.Threading.Tasks.Task task) [0x00028] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (System.Threading.Tasks.Task task) [0x00008] in <0e06830de9a44394a7e366951eabca52>:0 at System.Runtime.CompilerServices.ConfiguredTaskAwaitable+ConfiguredTaskAwaiter.GetResult () [0x00000] in <0e06830de9a44394a7e366951eabca52>:0 at Mono.Net.Security.AsyncProtocolRequest+<StartOperation>d__23.MoveNext () [0x0008b] in <b3922b7d60404fa9ae645f1fb97f5b6b>:0
solabc16 379 Posted February 7, 2019 Posted February 7, 2019 Hello @ This isn't one of the typical errors we see... System.Security.Authentication.AuthenticationException: A call to SSPI failed, see inner exception. ---> Mono.Btls.MonoBtlsException: Syscall error:02000018:system library:OPENSSL_internal:Too many open files ...but I notice you're running quite an old version of Mono (5.10.1.57), is there a newer version available for FreeBSD? You could also use a tool such as 'lsof' to dig a little deeper and confirm this is genuine. Best - James
Luke 42081 Posted February 7, 2019 Posted February 7, 2019 @@solabc16 I'm so sorry, i thought this was Synology. Yes, updating mono is probably the first thing.
solabc16 379 Posted February 7, 2019 Posted February 7, 2019 @@Luke - no problem, we have enough experience with the Mono runtime on *NIX to possibly be of some help. Best - James
adrianwi 279 Posted February 8, 2019 Author Posted February 8, 2019 Yep, updating the jail packages seems to have removed the errors and I now get I'd just been updating emby through the 3.6 betas, and forgotten about updating the jail. Thanks
solabc16 379 Posted February 8, 2019 Posted February 8, 2019 Thanks for the update @@adrianwi. Best - James
Spaceboy 2573 Posted February 8, 2019 Posted February 8, 2019 Sorry, I'm not comfortable posting log files on the internet as they contain lots of personally identifiable information. I've raised a feature request that log files are anonymized which should be a given in today's GDPR world and where you are requesting them as a first step to support. I've tried to paste a small code section from around the time of the error with some IP addresses changed, but it doesn't like it and I can't upload the .txt file for some reason you really don’t understand gdpr if you think it covers this 2
adrianwi 279 Posted February 9, 2019 Author Posted February 9, 2019 (edited) you really don’t understand gdpr if you think it covers this I know that GDPR wouldn't cover this, and don't think I said it would? The reference to GDPR is that everyone is now a little more aware of personal data and the importance of keeping it private, which in some part is down to the changes to data privacy around GDPR. I don't understand how anonymizing the log file can be that difficult? There could be an on/off flag in the security settings which would change any IP addresses and Domains to ***.***.***.***. If these are needed for diagnosing a specific issue, the switch can be turned off? Edited February 9, 2019 by adrianwi
ebr 16185 Posted February 9, 2019 Posted February 9, 2019 We are looking into ways to make the entire support experience more private. Thanks.
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