Sync Media Stuck in Ready to Transfer

[ostlerc 0]

Server Version 4.0.0.2 (Nvidia Shield)

 

On my android app my sync status for a tv show gets stuck in 'Ready to Transfer'. Log files attached. I noticed some errors in the logs but i'm unable to make sense of anything.

Log.txt

Edited February 3, 2019 by ostlerc

[ostlerc 0]

Interestingly. I turned off the vpn on my phone and it started to work. I also had difficulties downloading anything other than original content. but after turning on encoding to Advanced and disabling  H.264 (AVC) Nvidia h264 i was able to sync transcoded as well.

[Luke 42077]

@@ostlerc

 

 

 

I also had difficulties downloading anything other than original content. but after turning on encoding to Advanced and disabling  H.264 (AVC) Nvidia h264 i was able to sync transcoded as well.

 

Can you turn this back on, then provide the server and transcode logs from an example of this? Thanks.

[Detail4687 3]

I too can't download (original) via my Android (Pixel 3 XL) unless I turn off my VPN (but I have to reboot the phone after I turn it off).

[ostlerc 0]

I verified that turning on H.264 (AVC) as a decoder didn't cause any issue. I will verify that turning it on as an encoder also doesn't cause a problem when I get the time.

[ostlerc 0]

I was able to turn on avc encoding as well and it worked. guess I was wrong originally or something changed.

[Luke 42077]

Thanks for the feedback.