Playback video freezing, audio continues to play

[BobbyDing 56]

Hi Folks. When playing "General Hospital" on my wife's PC using Emby Theater, playback video sometimes freezes but audio continues. After a short time the video will play catch-up to the audio, but then freezes again. The server is Emby Unraid 4.0.1.0, and latest Emby Theater. It's playing Direct Play. The shows play fine using the web based client (trans coding). The machine does play MPG2's via the HDHR app just fine, so it should have the horsepower. I'm attaching 2 log files. 1 with and 1 without debug enabled.

 

Thanks!

 

Bobby

embyserver_nodebug.txt

embyserver_withdebug.txt

[BobbyDing 56]

Hi again, So live TV works fine direct streaming. It seems that recorded TV freezes when direct streaming. any ideas?

 

Thanks

Edited January 29, 2019 by BobbyDing

[Luke 42078]

Are these completed recordings, or active recordings?

[BobbyDing 56]

Completed.

 

Thanks.

[Luke 42078]

Hi, if you play these files in windows media player, does the same thing  happen there?

[abuthemagician 5]

I have had a similar problem playing media with the same server version and ET from the Windows Store. In my case video and audio freeze. All files play just fine in the Electron version of ET. I can also provide logs if I knew where/how

[Luke 42078]

I have had a similar problem playing media with the same server version and ET from the Windows Store. In my case video and audio freeze. All files play just fine in the Electron version of ET. I can also provide logs if I knew where/how

 

The store app is using the stock windows video player which is not quite as robust as what the desktop app is using (mpv). We plan to incorporate mpv into the store app in a future update. thanks.

[abuthemagician 5]

Interesting because we ended up using the stock windows "Movies and TV" app. Will wait for the update. Thanks for all you and the other programmers do!

[Guest asrequested]

Interesting because we ended up using the stock windows "Movies and TV" app. Will wait for the update. Thanks for all you and the other programmers do!

 

 Why wait? Just use the desktop app. It's enormously capable. 

[abuthemagician 5]

 Why wait? Just use the desktop app. It's enormously capable. 

 

Wife and I only had enough time to watch the show, not for me to install the desktop app, then watch the show. What the Wife wants, the Wife gets. I have since installed the regular desktop app and all works fine again. Was excited about a native app, and still am.

Edited February 4, 2019 by abuthemagician

[Guest asrequested]

Wife and I only had enough time to watch the show, not for me to install the desktop app, then watch the show. What the Wife wants, the Wife gets. I have since installed the regular desktop app and all works fine again. Was excited about a native app, and still am.

 

If it's mpv being used in the store app that you're excited about, the desktop app is already using it. That's why I mentioned it.

[Luke 42078]

The plan is to get mpv into the store app as well. It's just a little trickier because we have to figure out xbox one compatibility. thanks.

[abuthemagician 5]

Thanks Luke!

[BobbyDing 56]

Hi, if you play these files in windows media player, does the same thing  happen there?

 

Hi Luke. I'm just getting a few minutes to get back to this. Windows Media Player plays the file fine on the WIN10 PC streaming through the network. The video card is an nVidia Quadro 410 with the latest drivers. It just chokes on 1080i. Transcoded recordings play fine. Does theater do any transcoding? Or is it all done on the server?

 

Thanks,

 

Bobby

[Luke 42078]

Depends on which edition of Theater. The store app may require transcoding. The desktop app will not.