No automatic sync to smartphone

[neik 873]

Hi guys,

 

in the last couple of days I have been using the download function of the Android App more thoroughly.

I downloaded a season and set it up to automatically downnload new episodes when added.

As soon as I add a new episode it is detected and on my phone it jumps directly to "ready to transfer" but the download doesn't start.

Also had a look at the Emby folder and can't find any transcoded file in it that could be transfered to my phone.

 

Emby server is running latest stable (4.0.1.0)

Android App is the latest available (3.0.31) - I am in the beta program

 

Anything I can provide to narrow this down?

Thanks!

Edited January 25, 2019 by neik

[Luke 42078]

Hi there, please discuss an example and see how to report a problem. Thanks.

[neik 873]

Forgot about the logs, sorry.

Anyway, here we go:

 

I rotated the log just before I added a new episode and started the scan in the scheduled tasks.

Right after the scan the new episode was immediately shown as ready to transfer on my phone and that can't be possible as the transcode will take about 30min.

 

Attached is the server log, one screenshot of the Android app before the scan and one immediately after the scan.

 

One more thing: Adding one episode took the server 10min to scan, this wasn't happening before the update to 4.x.

Anything in particular you can see related to this?

 

Thanks Luke.

embyserver.txt

Edited January 26, 2019 by neik

[neik 873]

If you need anything else just let me know. ;-)

Edited January 27, 2019 by neik

[neik 873]

@@Luke, 3.0.33 of the Android seem to have helped. Just added a new episode and it is currently converting it.

 

Will keep an eye on it

Edited January 30, 2019 by neik

[neik 873]

@@Luke

 

Well, after further testing I am having the same issue a described above.

It actually just automatically synced a new added episode that one time and never again.

[neik 873]

@@Luke, @@softworkz.

 

I found a way to work around this issue:

On the screenshots I put in the post above if I click on save it will start converting and transferring the episodes.

 

You can reproduce this pretty easy.

 

1. Choose a random tv show

2. Put as max. episodes to be download something like 2,3,4, etc.

3. Let the download finish

4. Change the first downloaded episode to "as watched"

5. Let the server / app recognize this

6. You will see the app will remove the watched episode and add another in the queue, where it gets stuck as described in my previous posts.

7. Go to the sync screen in the app

8. Open up the tv show you added in step 1 / 2

9. Click on save at the bottom and it will transfer the latest episode.

 

 

It would be much appreciated if I could get some feedback on this!

[Luke 42078]

You just have to give it a little time for the app background sync process to run. The sync screen just happens to force it, but if you give it time it will run on it's own. Thanks.

[neik 873]

Hi @@Luke,

 

I think I found the issue on my setup.

 

The scheduled task "convert media" didn't have a schedule in it so it would never start.

I put a task in it running regularly and now it converts the episodes automatically.

 

Only thing I still have to do is open the Emby app so it starts downloading the file. If I don't open the app it will not download the file but this might be related to energy saving options on the smartphone I guess.

 

If I find some time I will try to disable all the energy saving options for the Emby app and see if it downloads the file right away.

Will keep you posted.

 

Thanks!

[Luke 42078]

Thanks for the info. The default schedule of that task is every three hours.

[neik 873]

I probably deleted it some time as I didn't really know what it was for. Now I do see how essential it is.

 

 

Only thing I still have to do is open the Emby app so it starts downloading the file. If I don't open the app it will not download the file but this might be related to energy saving options on the smartphone I guess.

 

If I find some time I will try to disable all the energy saving options for the Emby app and see if it downloads the file right away.

Will keep you posted.

 

Thanks!

 

Disabling the engery saving settings for the Emby app solved the last issue I was having.

 

Thanks!

Edited February 23, 2019 by neik