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External subtitles shown as unknown language on Kodi Emby

zMeckx

By zMeckx
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zMeckx

zMeckx 9

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Hello,

 

After the recent updates it doesn't recognize my subtitles (Dutch).

I never had an problem before the recent updates but it's just showing external subtitles - unknown.

Tried everything but it's just not working.. Any fix for this?

 

~zMeckx

zMeckx

zMeckx 9

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Posted (edited)

Sorry, thought I added it.

Edited by zMeckx
zMeckx

zMeckx 9

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Sorry, my bad didn't had my coffee yet haha. Added the kodi log.

kodi.log

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zMeckx

zMeckx 9

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Folder structure: Movies / [movie name] (year) /

 

i.e. Movies/A Star Is Born (2018)/ 

 

A Star Is Born (2018).mkv

A Star Is Born (2018).srt

 

--- Old setup which always worked tho...

 

I've tried...

 

A Star Is Born (2018).mkv

A Star Is Born (2018).Dutch.srt

 

A Star Is Born (2018).mkv

A Star Is Born (2018).dutch.srt

 

A Star Is Born (2018).mkv

A Star Is Born (2018).dut.srt

 

A Star Is Born (2018).mkv

A Star Is Born (2018).nl.srt

 

A Star Is Born (2018).mkv

A Star Is Born (2018).forced.srt

 

A Star Is Born (2018).mkv

A Star Is Born (2018).dutch.forced.srt

 

None of the above worked.

Edited by zMeckx
Angelblue05

Angelblue05 4132

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Posted

Did you do a refresh of the movie entry in Emby to ensure it picks up on the change?

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zMeckx

zMeckx 9

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Did you do a refresh of the movie entry in Emby to ensure it picks up on the change?

Refresh did the trick. But before the update 4.0 I didn't have to do that, so why now?

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Angelblue05

Angelblue05 4132

Posted
Posted (edited)

You've always had to add the language tag for the subtitle stream to be labelled correctly. But glad it's working now. Maybe you just didn't notice before? I've had subs in my library for a very long time and the ones that had no language tag always were undefined in Emby.

Edited by Angelblue05
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zMeckx

zMeckx 9

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You've always had to add the language tag for the subtitle stream to be labelled correctly. But glad it's working now. Maybe you just didn't notice before? I've had subs in my library for a very long time and the ones that had no language tag always were undefined in Emby.

 

I'm sorry to be a pain in the butt. To be honest it was really working without the label before 4.0, but I don't wanna argue with you ofc, hehe.

But.. I thought I had it working.. Well ya.. For one movie. All the others it doesn't pick up my *.srt file..

What I do notice though is those movies have english subtitles in them and when I play them it show's the english insted of my  .dutch.forced.srt file..

 

Double checked, triple check, quadriple checked everything in my settings and the subtitles it has been set to a preference of Dutch.

Any suggestions?

Edited by zMeckx
Angelblue05

Angelblue05 4132

Posted
Posted

No problem, I suggest you ask in the server forums to get the final answer. I'm not an Emby dev, just speaking from experience.

 

In Kodi, if you play and change the track. Then stop playback. Try playing the content again, is it the right audio/subs?

zMeckx

zMeckx 9

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I can't change the track there it's just one (1/1) subtitle and that's English. It seem's to me it totally ignores the srt file.

 

Greets

Edited by zMeckx
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Angelblue05

Angelblue05 4132

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Posted (edited)

@@zMeckx

 

Can you provide a new Kodi log playback, since you've updated the subtitles. Thanks

Edited by Angelblue05
zMeckx

zMeckx 9

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Posted (edited)

Log added. 

 

If you have the Flicka movie it has 2 internal subs. English and Spanish.

Edited by zMeckx
Luke Emby Team

Luke 42077

Posted
Posted

what do you mean by not providing?

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Angelblue05

Angelblue05 4132

Posted
Posted (edited)

what do you mean by not providing?

 

Bah, sorry for the false alarm Luke. I've retested using Krypton and the same movie in my library and subtitles show there.

Edited by Angelblue05
zMeckx

zMeckx 9

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Weird it is working for you. Have tested it on multiple devices and it just doesn't work.

All with clean installs.

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Angelblue05

Angelblue05 4132

Posted
Posted

@@zMeckx

 

I'll ping you later today to continue troubleshooting this if you don't mind. In your logs, I saw something, Where the same title played in a row, first attempt has subtitles, second doesn't. I'm not sure why.

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zMeckx

zMeckx 9

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  • Author
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@@zMeckx

 

I'll ping you later today to continue troubleshooting this if you don't mind. In your logs, I saw something, Where the same title played in a row, first attempt has subtitles, second doesn't. I'm not sure why.

 

You have any solution yet? I'm gonna try a few things today :)

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zMeckx

zMeckx 9

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I've got it working and weird enough it's a little thing.

 


Not working:

 

.mkv

.dutch.forced.srt 

 

Working: 

 


.mkv

.Dutch.forced.srt 



 

 

// It only works for me with capitalizing the language, can you try the same?  Or does it also works on your end with all lowercase letters?
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Angelblue05

Angelblue05 4132

Posted
Posted

It doesn't make a difference in my situation. It sees the subtitles in both situation after I refresh the entry in Emby.

 

Can you confirm, in the webclient > movie > media info at the bottom, Emby sees all your subtitles? Keep me posted.

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