Luke 42078 Posted January 27, 2019 Posted January 27, 2019 The 4.0.1 release resolved the regression created in 4.0. If you had the 4.0 release, try refreshing metadata on existing titles if they were not identified at all. After that If you're still having an issue we need to look at it from the beginning. Thanks.
saturn3000 0 Posted June 14, 2019 Posted June 14, 2019 Good evening, emby no longer identifies the new films that I insert and do not download the covers. Even if I ask to identify the film by supplying the name of the film or the imdb code, the search does not provide any results. I am using version 4.1.1.0, I have tried also with the beta but the problem is not solved. What can I do? Thank you.
ebr 16177 Posted June 14, 2019 Posted June 14, 2019 Good evening, emby no longer identifies the new films that I insert and do not download the covers. Even if I ask to identify the film by supplying the name of the film or the imdb code, the search does not provide any results. I am using version 4.1.1.0, I have tried also with the beta but the problem is not solved. What can I do? Thank you. Hi. This sounds like you probably have a network issue but please see: How to Report a Problem and supply the server log. Thanks. 1
saturn3000 0 Posted June 14, 2019 Posted June 14, 2019 Good evening, thank you for the information, I am attaching the log. Thank you. embyserver.txt
Luke 42078 Posted June 14, 2019 Posted June 14, 2019 It looks like you went back and forth between beta and stable and this is not supported. Why did you do that?
saturn3000 0 Posted June 14, 2019 Posted June 14, 2019 It looks like you went back and forth between beta and stable and this is not supported. Why did you do that? yes I did this because the transcoding was unstable in the beta so I returned to the stable. Now how can I solve without losing all the settings and viewing status of movies and TV series?
Luke 42078 Posted June 14, 2019 Posted June 14, 2019 yes I did this because the transcoding was unstable in the beta so I returned to the stable. Did you leave feedback in the testing area of the community about this?
saturn3000 0 Posted June 15, 2019 Posted June 15, 2019 Did you leave feedback in the testing area of the community about this? No, I didn't think about it.
Luke 42078 Posted June 15, 2019 Posted June 15, 2019 So why not go back to the beta and report your issue?
saturn3000 0 Posted June 16, 2019 Posted June 16, 2019 So why not go back to the beta and report your issue? I returned to the beta version and in any case emby does not identify any films or TV series, the search remains empty.
Luke 42078 Posted June 16, 2019 Posted June 16, 2019 I returned to the beta version and in any case emby does not identify any films or TV series, the search remains empty. Please attach a new server log. thanks.
saturn3000 0 Posted June 16, 2019 Posted June 16, 2019 Please attach a new server log. thanks. I am attaching the new log. Thank you. embyserver.txt
Luke 42078 Posted June 17, 2019 Posted June 17, 2019 I am attaching the new log. Thank you. No searches against internet metadata providers were attempted. I would suggest checking the settings for your movie library and make sure the providers are enabled. It looks like you may have turned them off. 1
saturn3000 0 Posted June 17, 2019 Posted June 17, 2019 No searches against internet metadata providers were attempted. I would suggest checking the settings for your movie library and make sure the providers are enabled. It looks like you may have turned them off. I don't know why they were off. Now the films and TV series are identified but still cannot download the cover images, etc. I attach the log again. Thank you. embyserver.txt
Happy2Play 9780 Posted June 17, 2019 Posted June 17, 2019 I don't know why they were off. Now the films and TV series are identified but still cannot download the cover images, etc. I attach the log again. Thank you. Did you enable Show Advanced Setting and enable the image fetchers also? What Metadata downloader and Image fetcher providers do you have enabled? 1
saturn3000 0 Posted June 18, 2019 Posted June 18, 2019 Did you enable Show Advanced Setting and enable the image fetchers also? What Metadata downloader and Image fetcher providers do you have enabled? Thank you!!! Even image fetchers were disabled, perhaps it had happened when I made the transition from beta to stable. Everything works now.
Luke 42078 Posted June 18, 2019 Posted June 18, 2019 perhaps it had happened when I made the transition from beta to stable. Well yea, you shouldn't do that. Thanks for the feedback.
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