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TV Show Folder Found But Empty

markmon

By markmon
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markmon

markmon 0

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Hi all. I am trying to move from plex to emby.  I have a very large library. I'm running emby server v4.0.1.0

I thought that the TV library was successfully scanned, but it seems about 1/3 of my shows have a folder with artwork and meta correct but then no files are found.  I am familiar with expected file naming requirements and plex media server finds everything just fine.

 

One example is 

The Fosters (2013) and the episodes are named in the folder:

The Fosters (2013) - S01E01 - Pilot WEBDL-720p.mkv  for example.

 

My folders are flat so its TV FOLDER\SERIESNAME\Series S01E01 etc no season folders.

 

The shows that have empty folders, in the embyserver-somenumber.txt log I see lines like this:

2019-01-23 05:43:12.974 Info HttpClient: GET https://www.thetvdb.com/banners/posters/267907-6.jpg
2019-01-23 05:43:13.012 Info HttpClient: GET https://www.thetvdb.com/banners/graphical/267907-g4.jpg
2019-01-23 05:43:13.035 Info HttpClient: GET https://www.thetvdb.com/banners/fanart/original/267907-8.jpg
2019-01-23 05:43:16.504 Info App: Creating Season Season 1 entry for The Fosters (2013)
2019-01-23 05:43:16.761 Info App: Creating Season Season 2 entry for The Fosters (2013)
2019-01-23 05:43:17.058 Info App: Creating Season Season 3 entry for The Fosters (2013)
2019-01-23 05:43:17.385 Info App: Creating Season Season 4 entry for The Fosters (2013)
2019-01-23 05:43:17.741 Info App: Creating Season Season 5 entry for The Fosters (2013)
2019-01-23 05:43:19.090 Info App: Removing virtual season The Fosters (2013) 1
2019-01-23 05:43:19.090 Info App: Deleting item, Type: Season, Name: Season 1, Path: , Id: 42558
2019-01-23 05:43:19.106 Info App: Removing virtual season The Fosters (2013) 2
2019-01-23 05:43:19.106 Info App: Deleting item, Type: Season, Name: Season 2, Path: , Id: 42559
2019-01-23 05:43:19.122 Info App: Removing virtual season The Fosters (2013) 3
2019-01-23 05:43:19.123 Info App: Deleting item, Type: Season, Name: Season 3, Path: , Id: 42560
2019-01-23 05:43:19.139 Info App: Removing virtual season The Fosters (2013) 4
2019-01-23 05:43:19.139 Info App: Deleting item, Type: Season, Name: Season 4, Path: , Id: 42561
2019-01-23 05:43:19.155 Info App: Removing virtual season The Fosters (2013) 5
2019-01-23 05:43:19.155 Info App: Deleting item, Type: Season, Name: Season 5, Path: , Id: 42562
2019-01-23 05:43:19.171 Info App: Removing virtual season The Fosters (2013) 1
2019-01-23 05:43:19.171 Info App: Deleting item, Type: Season, Name: Season 1, Path: , Id: 92101
2019-01-23 05:43:19.191 Info App: Removing virtual season The Fosters (2013) 2
2019-01-23 05:43:19.191 Info App: Deleting item, Type: Season, Name: Season 2, Path: , Id: 92102
2019-01-23 05:43:19.208 Info App: Removing virtual season The Fosters (2013) 3
2019-01-23 05:43:19.208 Info App: Deleting item, Type: Season, Name: Season 3, Path: , Id: 92103
2019-01-23 05:43:19.224 Info App: Removing virtual season The Fosters (2013) 4
2019-01-23 05:43:19.224 Info App: Deleting item, Type: Season, Name: Season 4, Path: , Id: 92104
2019-01-23 05:43:19.241 Info App: Removing virtual season The Fosters (2013) 5
2019-01-23 05:43:19.241 Info App: Deleting item, Type: Season, Name: Season 5, Path: , Id: 92105
 
Then later in the log this:
2019-01-23 05:46:36.820 Info App: Cleaning item Pilot type: Episode path: F:\TV\The Fosters (2013)\The Fosters (2013) - S01E01 - Pilot WEBDL-720p.mkv
2019-01-23 05:46:36.820 Info App: Deleting item, Type: Episode, Name: Pilot, Path: F:\TV\The Fosters (2013)\The Fosters (2013) - S01E01 - Pilot WEBDL-720p.mkv, Id: 12760
2019-01-23 05:46:36.831 Info App: Cleaning item Consequently type: Episode path: F:\TV\The Fosters (2013)\The Fosters (2013) - S01E02 - Consequently WEBDL-720p.mkv
2019-01-23 05:46:36.831 Info App: Deleting item, Type: Episode, Name: Consequently, Path: F:\TV\The Fosters (2013)\The Fosters (2013) - S01E02 - Consequently WEBDL-720p.mkv, Id: 12761
(Repeated for every file in all seasons, its long so I won't paste them all here).
 
Does anyone have any suggestions or pointers on what is happening and how to debug it?
 
 
Luke Emby Team

Luke 42080

Posted
Posted

Hi there, how did you setup the library in Emby library setup?

markmon

markmon 0

Posted
  • Author
Posted

Hi there, how did you setup the library in Emby library setup?

I set it up as TV, added two folders, then in settings:

Language: English

Country: USA

Special Season by name: Specials

Prefer embedded titles over filenames: Not checked

Enable real time monitoring: Checked

 

Series meta downloaders; (Note these all work as the meta and images are there just some files are not enumerated)

TheTvDB - checked

TheMovieDB - checked

The Open Movie Database - Not Checked

 

Season meta downloader:

TheMovieDb: Checked

 

Episode Meta Downloaders:

TheTvDB: Checked

TheMovieDB: Not Checked

The Open Movie Database: not Checked

 

Automatically refresh meta from internet: Never

 

Metadata Savers:

NFO - Not Checked

 

Series Image Fetchers: (Working, images are present)

TheTVDB Checked

FanArt Checked

TheMovieDb Not checked

 

Season Image Fetchers: (Working, images are present)

TheTVDB Checked

FanArt Checked

TheMovieDb Checked

 

Episode Image Fetchers:

TheTvDB: Checked

TheMovieDb: Not checked

The Open Movie DB: Not checked

Screen Grabber: Checked

 

Save Artwork Into Media Folders - Not checked

Download images in advance - Checked

Automatically merge series that are spread across multiple folders - Not checked

Display missing episodes within seasons - Not checked (no episodes are actually missing from disk anyway)

 

Chapter Images:

Enable chapter image Extraction - Not Checked

Extract chapter images during the library scan - Not Checked

 

Subtitle Downloads:

Language - nothing checked

Open Subtitles - not checked

 

Only download subtitles that are a perfect match for my video files - checked

Skip if the default audio track matches the download language - not checked

Skip if the video already contains embedded subtitles - not checked

Save subtitles into media folders - not checked

 

Min resume percentage: 5

Max resume percentage: 90

Min resume duration (seconds): 180

 

Please let me know if there's anything else I can provide.  I also have movies in a movie library but I'm not sure if they all scanned in. It doesn't show a count.

Happy2Play

Happy2Play 9782

Posted
Posted

I set it up as TV, added two folders, then in settings:

 

Please let me know if there's anything else I can provide.  I also have movies in a movie library but I'm not sure if they all scanned in. It doesn't show a count.

What are the paths for those folders you entered for that Library?

markmon

markmon 0

Posted
  • Author
Posted

What are the paths for those folders you entered for that Library?

F:\TV

G:\ArchivedTV

 

Again, it finds 75% of the files. If the path was off it would find none.

Luke Emby Team

Luke 42080

Posted
Posted

Can we look at the folder structure of a specific example? thanks !

markmon

markmon 0

Posted
  • Author
Posted

Can we look at the folder structure of a specific example? thanks !

Sure. It was in the original post:

 

One example is 

The Fosters (2013) and the episodes are named in the folder:

The Fosters (2013) - S01E01 - Pilot WEBDL-720p.mkv  for example.

 

So this one is

F:\TV\The Fosters (2013)\The Fosters (2013) - S01E01 - Pilot WEBDL-720p.mkv

 

F:\TV is the library folder.

F:\TV\The Fosters (2013) is the subfolder with the show

 

all the episodes are flat. nothing else is in the folder except the 104 mkv files:

F:\TV\The Fosters (2013)\The Fosters (2013) - S01E01 - Pilot WEBDL-720p.mkv

F:\TV\The Fosters (2013) - S01E02 - Consequently WEBDL-720p.mkv

...

F:\TV\The Fosters (2013) - S05E22 - Where the Heart Is WEBDL-720p.mkv

Happy2Play

Happy2Play 9782

Posted
Posted (edited)

What is the content type for this library Mixed or TV?

 

Sorry your settings above shows TV.

Edited by Happy2Play
markmon

markmon 0

Posted
  • Author
Posted

What is the content type for this library Mixed or TV?

Hi, content type is "TV". The scrapper is getting *all* the artwork and meta correctly for all the folders even the ones it still has empty.

 

I suppose I could try adding the library a second time as a second library as "video" just to see if it even finds the files.

Happy2Play

Happy2Play 9782

Posted
Posted (edited)

I replicated your settings and did not have a issue creating a library with those library setting.  Series-Season-Episodes displayed properly.

 

@@Luke

 

The only issue I had was the link to Season from episode details screen was undefined until second library same.

2019-01-25 15:36:59.804 Info HttpServer: HTTP GET http://localhost:8096/emby/Users/da6664eb751e4cd89d68d39411f71ef2/Items/undefined. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36
2019-01-25 15:36:59.805 Info HttpServer: HTTP GET http://localhost:8096/emby/Users/da6664eb751e4cd89d68d39411f71ef2. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36
2019-01-25 15:36:59.806 Info HttpServer: HTTP Response 200 to ::1. Time: 1ms. http://localhost:8096/emby/Users/da6664eb751e4cd89d68d39411f71ef2
2019-01-25 15:36:59.807 Error HttpServer: Error processing request
	*** Error Report ***
	Version: 4.0.1.0
	Command line: C:\Users\Media\Desktop\Stable\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	User Interactive: True
	Processor count: 4
	Program data path: C:\Users\Media\Desktop\Stable\programdata
	Application directory: C:\Users\Media\Desktop\Stable\system
	System.FormatException: System.FormatException: Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
	   at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
	   at System.Guid.TryParseGuidWithNoStyle(ReadOnlySpan`1 guidString, GuidResult& result)
	   at System.Guid.TryParseGuid(ReadOnlySpan`1 guidString, GuidStyles flags, GuidResult& result)
	   at System.Guid..ctor(String g)
	   at MediaBrowser.Controller.Library.LibraryManagerExtensions.GetItemById(ILibraryManager manager, String id)
	   at MediaBrowser.Api.UserLibrary.UserLibraryService.Get(GetItem request)
	   at Emby.Server.Implementations.Services.ServiceExecGeneral.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, ILogger logger, String operationName, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken)
	Source: System.Private.CoreLib
	TargetSite: Void SetFailure(ParseFailureKind, System.String, System.Object, System.String, System.Exception)
	   at System.Guid.GuidResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument, String failureArgumentName, Exception innerException)
	   at System.Guid.TryParseGuidWithNoStyle(ReadOnlySpan`1 guidString, GuidResult& result)
	   at System.Guid.TryParseGuid(ReadOnlySpan`1 guidString, GuidStyles flags, GuidResult& result)
	   at System.Guid..ctor(String g)
	   at MediaBrowser.Controller.Library.LibraryManagerExtensions.GetItemById(ILibraryManager manager, String id)
	   at MediaBrowser.Api.UserLibrary.UserLibraryService.Get(GetItem request)
	   at Emby.Server.Implementations.Services.ServiceExecGeneral.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, ILogger logger, String operationName, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, String urlString, String host, String localPath, CancellationToken cancellationToken)
	
2019-01-25 15:36:59.807 Info HttpServer: HTTP Response 500 to ::1. Time: 3ms. http://localhost:8096/emby/Users/da6664eb751e4cd89d68d39411f71ef2/Items/undefined

embyserver.txt

Edited by Happy2Play
Luke Emby Team

Luke 42080

Posted
Posted

had the library scan completed?

markmon

markmon 0

Posted
  • Author
Posted

had the library scan completed?

Yes, it's sitting completed for several days. I've repeated the scan several times to see if it would help. It didn't. 

Luke Emby Team

Luke 42080

Posted
Posted

As a test if you were to create a new series, does this happen with that?

markmon

markmon 0

Posted
  • Author
Posted

Well it's hard to say. I have about 300 series. About 200 of them enumerated fine. About 100 didn't. (artwork there but no files).  I have been a long time plex user. I installed Emby and pointed it at my existing library that already had 300+ files and this was the result. So it's not like it's totally broken. At this ratio, there's a 66% chance that a new series will enumerate. So it's not like if I add a new folder and put some dummy files in whether it gets enumerated or not probably won't tell us anything new. 

 

The other interesting point is that it never skips files if it decides the folder has files. So the folders that it did enumerate some files are complete. It's not like a few episodes are missing out of those.

 

If it's helpful, I can do a dir /s of f:\tv and g:\archivedtv to a file. But that'll be big.

 

-------

So I started to prepare this and started with a dir /s of f:\tv and went to start marking the folders that were empty. In doing that, I see that all the missing folders are on f:\tv. While some were enumerated, it seems it stopped at a certain point.  I also see that at one point I had a very old version of XBMC in here that put a bunch of media files and folders in (jpgs, txt files containing meta). I removed f:\tv from the TV library and it's currently scanning the library without it. It looks like all G drive made it though. I'll remove all the extra folders and try adding F:\TV in again and report back.

 

It'd be nice to root cause this.

markmon

markmon 0

Posted
  • Author
Posted

hmm I posted this earlier but don't see any trace of it. So I'll post it again.

 

Success!

 

I added f:\tv back in last night and initiated a scan and went to bed.  My steps were:

-Remove f:\tv from TV library.

-Initiate a library rescan (took forever).

Open a cmd prompt and:

F:

cd f:\tv

del /s *.jpg

del /s *.txt

del /s *.nfo

del /s *.xml

removed the "extra" folders appearing in some series folders.

-Add f:\tv back to TV library

-Initiate full scan

 

Everything's there now. So it must have been some file(s) fowled up the old scanner. Based on how it failed (it got to a point in the directory structure and quit from there on), it feels like perhaps the file scanner crashed part way through the process. Could this have resulted in folders with artwork and meta and no files discovered?  If so, it'd be nice to know what crashed it specifically and fix that bug.

Luke Emby Team

Luke 42080

Posted
Posted

Interesting, thanks for the info.

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