Devil062 0 Posted January 23, 2019 Posted January 23, 2019 Hello, Sorry for my English, I am a French user. After updating the Emby server on my DS212j it does not work anymore. the sendlogs : sendlogs_DS212J_synology_88f6281_212j_20190123T173026UTC.tgz Thank you for your help Laurent
solabc16 379 Posted January 23, 2019 Posted January 23, 2019 Hello @@Devil062 Thanks for the logs, I'll take a look at this a little later today. Best - James
solabc16 379 Posted January 23, 2019 Posted January 23, 2019 Hello @@Devil062 As a quick test, can you make sure IPv6 is disabled on the active network interfaces on your NAS. Details here : https://emby.media/community/index.php?/topic/68185-4002-seems-to-never-finish-scan-of-library-now/?p=683815 If it is enabled and you disable it, please can you restart your NAS and let me know if that makes any difference. Best - James
Devil062 0 Posted January 23, 2019 Author Posted January 23, 2019 Hello @@solabc16 Thank you for your reply. Ipv6 is disabled.
wanderjarra 18 Posted January 24, 2019 Posted January 24, 2019 It happened exactly the same thing with me, DS212j today appeared the option to upgrade to version 4.0, after the update does not work, I am seeing how to get the logs and I will post also to understand what happened.
matteo.maff 2 Posted January 24, 2019 Posted January 24, 2019 Same here with DS411slim. After updating to version 4, when I try to access the dashboard or open the emby app on my phone or tv, I get a loading icon, and synology cpu goes to 100% and stays there. Disabling IPv6 didn't help. this is my sendlog: sendlogs_DiskStation_synology_88f6282_411slim_20190124T102104UTC.tgz Thanks for the help!
highlnder69 0 Posted January 24, 2019 Posted January 24, 2019 I'm also have issues with the update on my DS212j. It goes into endless database upgrade/loading Emby server. Not a huge deal as I was installing it on my Synology as a test to see how it worked. Was hoping to do a setup on a Synology for another family member as they aren't computer savvy and wanted a simple solution for them.
solabc16 379 Posted January 24, 2019 Posted January 24, 2019 Hello All Thanks for the logs, for those who have sent them across - that's allowed me to confirm we're looking at a single issue. For those upgrading, there's no need to worry about your existing configuration, it's still there. I'm working on this as a priority and will update again later today, the issue is specific to the older ARMv5 based systems. Best - James
wanderjarra 18 Posted January 25, 2019 Posted January 25, 2019 Waiting for a solution for me to go back to watching my movies, I'm in the middle of the weekend. Thank you for your support.
Luke 42077 Posted January 25, 2019 Posted January 25, 2019 Can you please attach the emby server log? Thanks.
highlnder69 0 Posted January 25, 2019 Posted January 25, 2019 Here are the logs from my DS212j. Emby.zip
solabc16 379 Posted January 25, 2019 Posted January 25, 2019 Hello All This update still applies - https://emby.media/community/index.php?/topic/68727-emby-4010-1-ds212j-ko/?p=688290. I'm getting closer to a solution and will ask for some volunteers to help test once it's ready. The problem is caused by async network I/O triggering an unhandled exception on these ARMv5 based systems. Best - James
wanderjarra 18 Posted January 25, 2019 Posted January 25, 2019 I'm attaching my logs as well to help. https://www.4shared.com/s/fFnImmk19da
Luke 42077 Posted January 25, 2019 Posted January 25, 2019 I'm attaching my logs as well to help. https://www.4shared.com/s/fFnImmk19da Hi, what is the problem that you're having?
solabc16 379 Posted January 25, 2019 Posted January 25, 2019 (edited) Hi, what is the problem that you're having? https://emby.media/community/index.php?/topic/68727-emby-4010-1-ds212j-ko/?p=689467 Edited January 25, 2019 by solabc16
solabc16 379 Posted January 25, 2019 Posted January 25, 2019 FYI - if you're comfortable with SSH'ing to your system, please can you run the following and post the reference here : https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs Thanks to those who have already done this. Best - James
highlnder69 0 Posted January 25, 2019 Posted January 25, 2019 (edited) My logs have just been uploaded using the method in your link. Upload completed successfully, please include this filename with your ticket... sendlogs_DiskStation_synology_88f6281_212j_20190125T215356UTC.tgz Edited January 25, 2019 by highlnder69
solabc16 379 Posted January 25, 2019 Posted January 25, 2019 Hello @@highlnder69, @@Devil062 I've sent you a PM with details on how to access the development package for testing. Best - James
matteo.maff 2 Posted January 25, 2019 Posted January 25, 2019 Hi James, I would be happy to test it as well.
solabc16 379 Posted January 25, 2019 Posted January 25, 2019 Thanks @@matteo.maff, I've added you. Best - James
wanderjarra 18 Posted January 28, 2019 Posted January 28, 2019 Good afternoon, any news? If you have something beta you could test to see if it works too.
solabc16 379 Posted January 30, 2019 Posted January 30, 2019 Hello @@wanderjarra - I've added you to the PM thread so you can see where we're at. Best - James
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