Detail4687 3 Posted January 23, 2019 Posted January 23, 2019 I get this error when trying to play a video: Playback Error No compatible streams are currently available. Please try again later or contact your system administrator for details. OS: Windows 10 Emby Server: Version 4.0.1.0 The video file is a .mp4 H264 (attached screenshot of details). The error occurs when i try to play it on the following:in Chrome on the Windows Server machine Chromebook on the local network Android Emby app (Android 9). Roku Other videos in the same folder play correctly, so I don't think it is a permissions issue or that the server can't find the file (these seem to be common reasons for this error). No other files that I have tried have this problem. The video plays fine on my windows machine using VLC, Windows Media Player and the built-in "Movies & TV" app, I've attached what I hope to be the correct log file. I tried playing on the Chromebook and Android both at about 22:19. thank you for any help! 2019-01-22 21 59 41 442 Info Main Application pat.txt
Luke 42077 Posted January 23, 2019 Posted January 23, 2019 Hi there, did you configure a max internet streaming bitrate setting on your server?
Detail4687 3 Posted January 23, 2019 Author Posted January 23, 2019 I'm embarrassed to say I don't know where that setting is? (I don't remember adjusting a setting like this).
Luke 42077 Posted January 23, 2019 Posted January 23, 2019 In the Emby Server dashboard under Advanced, it would be this one: Internet streaming bitrate limit (Mbps): An optional per-stream bitrate limit for all out of network devices. This is useful to prevent devices from requesting a higher bitrate than your internet connection can handle. This may result in increased CPU load on your server in order to transcode videos on the fly to a lower bitrate.
Detail4687 3 Posted January 23, 2019 Author Posted January 23, 2019 It's blank (the last field at the bottom of the page, correct?)
Detail4687 3 Posted January 23, 2019 Author Posted January 23, 2019 I have a few other files (new ones) that have the same error. THree total. It's seems the ones that do not play have the H264 banner across the top. The ones that DO play have BlueRay banner at the top. Does this help?
Luke 42077 Posted January 23, 2019 Posted January 23, 2019 Can you enable debug logging under the Logs section, restart the server, then repeat the test and attach a new log? thanks.
Detail4687 3 Posted January 24, 2019 Author Posted January 24, 2019 Strange. I rebooted Emby and now the files play! I'll keep an eye on it and report back if it stops working. thanks for your help Luke.
Detail4687 3 Posted January 29, 2019 Author Posted January 29, 2019 Happened again. The videos that have "BluRay" banner across the top play fine. The ones that have "H-264" do not. I enabled logs, restarted server, played one that was fine, played one that wasn't, one that was fine, then another that was not. Log attached. Log.txt
Detail4687 3 Posted January 29, 2019 Author Posted January 29, 2019 Ok. I restarted emby and tried playing four videos. I attached all logs since the reboot. Thank you. emby2.txt emby1.txt ffm.txt hardware.txt
Detail4687 3 Posted January 31, 2019 Author Posted January 31, 2019 Anoter thing I noticed..... I tried downloading (not syncing) the videos to my Android app. The ones that don't play, also don't downloas (Android notification "Download Unsccessful"), while the ones that do play, also download successfully.
Detail4687 3 Posted February 5, 2019 Author Posted February 5, 2019 any update this? Still not working on my end. thank you
Luke 42077 Posted February 14, 2019 Posted February 14, 2019 @@mptpro are you still running into this?
Detail4687 3 Posted February 14, 2019 Author Posted February 14, 2019 Yes. No change with the new update
Luke 42077 Posted February 14, 2019 Posted February 14, 2019 Let's focus on the web app on the local machine. Can you attach a server log file containing a playback attempt from that? In addition, can you also attach the contents of the chrome browser debug console? Thanks !
Detail4687 3 Posted February 15, 2019 Author Posted February 15, 2019 I have included logs in comment #12 above. I attached the chrome console log.
Luke 42077 Posted February 15, 2019 Posted February 15, 2019 I understand, but I was hoping to see them based on the 4.0.2 release as well as on the local machine.
Luke 42077 Posted February 15, 2019 Posted February 15, 2019 Also can you install the latest nvidia graphics drivers, and then reboot your machine? thanks.
Detail4687 3 Posted February 15, 2019 Author Posted February 15, 2019 I updated nvida driver reboot tried playing 4 files (didn't work). attached logs. hardware.txt not playing Log.txt
Luke 42077 Posted February 16, 2019 Posted February 16, 2019 Can you attach the browser console output as well? Thanks.
Luke 42077 Posted February 16, 2019 Posted February 16, 2019 And if there was an ffmpeg log, please attach that too. Thanks.
Detail4687 3 Posted February 17, 2019 Author Posted February 17, 2019 I think I attached the correct ones... ffmpeg Log.txt localhost-1550366346268.log
Luke 42077 Posted February 17, 2019 Posted February 17, 2019 Well the ffmpeg log doesn't belong to this session. That actually appears to be successful, at least as far as the transcoding process is concerned. Are you running the web app in incognito mode?
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