Nicrophilia1978 0 Posted January 13, 2019 Posted January 13, 2019 When trying to play mkv TV episodes via the LG app I just get a black screen but in my server dashboard it tells me it's playing. On the mobile and web app these episodes play. Any ideas?
lorac 118 Posted January 13, 2019 Posted January 13, 2019 I've also seen this with one show but never bothered to troubleshoot. The devs will need your server logs to troubleshoot but there's a good chance whatever the issue is will be fixed with the next version of the app. I believe the holdup is on LG end for that. Sent from my ONEPLUS A6003 using Tapatalk
Luke 42077 Posted January 13, 2019 Posted January 13, 2019 Let's look at an example. Please attach the information requested in how to report a media playback issue: https://emby.media/community/index.php?/topic/790-how-to-report-a-problem/?view=getnewpost Thanks.
Nicrophilia1978 0 Posted January 13, 2019 Author Posted January 13, 2019 User policy for NICK. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True 2019-01-13 19:37:03.843 Info App: Profile: Unknown Profile, Path: E:\TV shows\The Punisher S01\Marvel's The Punisher - S01E01 - 3 AM.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 2019-01-13 19:37:03.843 Info App: Profile: Unknown Profile, Path: E:\TV shows\The Punisher S01\Marvel's The Punisher - S01E01 - 3 AM.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 2019-01-13 19:37:03.843 Info App: Profile: Unknown Profile, Path: E:\TV shows\The Punisher S01\Marvel's The Punisher - S01E01 - 3 AM.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: True 2019-01-13 19:37:03.844 Info HttpServer: HTTP Response 200 to 192.168.0.71. Time: 4ms. http://192.168.0.57:8096/emby/Items/55d27309a9c0d2907f9929e8065a2012/PlaybackInfo?UserId=faeeb3743bef45bc93d4a2e5eb77035c&StartTimeTicks=0&IsPlayback=false&AutoOpenLiveStream=false&MaxStreamingBitrate=140000000 2019-01-13 19:37:04.325 Info HttpServer: HTTP GET http://192.168.0.57:8096/emby/Videos/55d27309a9c0d2907f9929e8065a2012/stream.mkv?Static=true&mediaSourceId=55d27309a9c0d2907f9929e8065a2012&deviceId=4d6c0370fd5221e8054d688e483cca7fb6f9c6d1&Tag=aeb5c78117c4747fadcfeafc7fe17bbe. Host=192.168.0.57:8096, Connection=close, icy-metadata=1, Range=bytes=0-, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager 2019-01-13 19:37:04.326 Info HttpResultFactory: Setting range response values for E:\TV shows\The Punisher S01\Marvel's The Punisher - S01E01 - 3 AM.mkv. RangeRequest: bytes=0- Content-Length: 283762600, Content-Range: bytes 0-283762599/283762600 2019-01-13 19:37:08.844 Info App: Udp message sent to 192.168.0.56:41864 2019-01-13 19:37:08.845 Info App: Udp message sent to 192.168.0.56:41864 2019-01-13 19:37:09.840 Info HttpServer: HTTP GET http://192.168.0.57:8096/emby/system/info/public. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; HTC U11 Build/OPR6.170623.013; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Safari/537.36 2019-01-13 19:37:09.840 Info HttpServer: HTTP Response 200 to 192.168.0.56. Time: 1ms. http://192.168.0.57:8096/emby/system/info/public 2019-01-13 19:37:09.857 Info HttpServer: HTTP GET http://192.168.0.57:8096/emby/web/strings/en-US.json. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; HTC U11 Build/OPR6.170623.013; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Safari/537.36 2019-01-13 19:37:09.857 Info HttpServer: HTTP Response 304 to 192.168.0.56. Time: 0ms. http://192.168.0.57:8096/emby/web/strings/en-US.json 2019-01-13 19:37:09.857 Info HttpServer: HTTP GET http://192.168.0.57:8096/emby/web/manifest.json. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; HTC U11 Build/OPR6.170623.013; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Safari/537.36 2019-01-13 19:37:09.858 Info HttpServer: HTTP Response 304 to 192.168.0.56. Time: 0ms. http://192.168.0.57:8096/emby/web/manifest.json 2019-01-13 19:37:09.868 Info HttpServer: HTTP GET http://192.168.0.57:8096/emby/System/Info. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; HTC U11 Build/OPR6.170623.013; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Safari/537.36 2019-01-13 19:37:09.869 Info HttpServer: HTTP Response 200 to 192.168.0.56. Time: 1ms. http://192.168.0.57:8096/emby/System/Info 2019-01-13 19:37:09.879 Info HttpServer: HTTP GET http://192.168.0.57:8096/emby/DisplayPreferences/usersettings?userId=faeeb3743bef45bc93d4a2e5eb77035c&client=emby. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; HTC U11 Build/OPR6.170623.013; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Safari/537.36 2019-01-13 19:37:09.880 Info HttpServer: HTTP Response 200 to 192.168.0.56. Time: 1ms. http://192.168.0.57:8096/emby/DisplayPreferences/usersettings?userId=faeeb3743bef45bc93d4a2e5eb77035c&client=emby 2019-01-13 19:37:09.883 Info HttpServer: WS http://192.168.0.57:8096/embywebsocket?api_key=b5a7e77d8e33445d879fb7fb42f7c3f1&deviceId=46063627cfb4181d. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; HTC U11 Build/OPR6.170623.013; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Safari/537.36 2019-01-13 19:37:09.892 Info HttpServer: HTTP POST http://192.168.0.57:8096/emby/Sessions/Capabilities/Full. UserAgent: Mozilla/5.0 (Linux; Android 8.0.0; HTC U11 Build/OPR6.170623.013; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/71.0.3578.99 Safari/537.36
Nicrophilia1978 0 Posted January 13, 2019 Author Posted January 13, 2019 This is what I was getting up on the Log On the LG app I get a black screen On the mobile or browser it plays perfect
Luke 42077 Posted January 13, 2019 Posted January 13, 2019 Hi there, please attach the complete emby server log. Thanks !
Nicrophilia1978 0 Posted January 13, 2019 Author Posted January 13, 2019 http://192.168.0.57:8096/emby/System/Logs/Log?name=embyserver.txt&api_key=b5a7e77d8e33445d879fb7fb42f7c3f1
lorac 118 Posted January 13, 2019 Posted January 13, 2019 You're going to need to attach the file to the post or PM it to Luke. The link you posted is only accessible within your network. Sent from my ONEPLUS A6003 using Tapatalk
Nicrophilia1978 0 Posted January 13, 2019 Author Posted January 13, 2019 Sorry, will do that now cheers
Nicrophilia1978 0 Posted January 13, 2019 Author Posted January 13, 2019 Hi mate do it's on the E drive
Luke 42077 Posted January 15, 2019 Posted January 15, 2019 Are you able to attach the complete emby server log? thanks !
Nicrophilia1978 0 Posted January 15, 2019 Author Posted January 15, 2019 Was that the one I Pm'd you?
Luke 42077 Posted January 17, 2019 Posted January 17, 2019 Yes, sorry, forgot about that. So it looks like it's direct playing a punisher episode. Can you please provide a copy of the media info of that file from the bottom of the web app detail screen? Thanks.
Nicrophilia1978 0 Posted January 17, 2019 Author Posted January 17, 2019 Played it though the web app and pulled the geek stats. Won't load on the LG app and just crashes the app, can't got back or home etc but weirdly if I log in to my server it shows it playing and I can stop it. That then refreshes the LG app and I can continue without having to reset the TV.
Luke 42077 Posted January 17, 2019 Posted January 17, 2019 Can you supply the media info from the bottom of the detail screen of the web app as that will have more information. Thanks.
Nicrophilia1978 0 Posted January 17, 2019 Author Posted January 17, 2019 Sorry where do I find that on the web app?
Luke 42077 Posted January 17, 2019 Posted January 17, 2019 @@SamES should this file be direct playing? Perhaps opus is the issue?
SamES 1057 Posted January 18, 2019 Posted January 18, 2019 @@SamES should this file be direct playing? Perhaps opus is the issue? Correct, and Opus has already been removed for the next release.
Luke 42077 Posted January 18, 2019 Posted January 18, 2019 Great, thanks. So this is resolved for the next update to the app.
Nicrophilia1978 0 Posted January 18, 2019 Author Posted January 18, 2019 That's great, thanks for everyone's help, much appreciated.
lorac 118 Posted January 18, 2019 Posted January 18, 2019 Anyway to push LG to get on with approving the app update? Sent from my ONEPLUS A6003 using Tapatalk
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