Playback Error

[zsurfaraz 4]

I am having issues with emby stating the following on random movie files;

Playback Error

No compatible streams are currently available. Please try again later or contact your system administrator

 

I have checked the logs and can the following in the logs;

 

2019-01-10 23:33:41.849 Info App: Profile: Unknown Profile, Path: /home/movies/xxx/xxx.avi, isEligibleForDirectPlay: True, isEligibleForDirectStream: True

 

I have checked the file location and it exists. I have played the file through network share on windows media player and it works. Can you help please

[Luke 42077]

Hi there, can you please attach the complete emby server log? thanks !

[zsurfaraz 4]

Hi

 

Would it contain username and passwords in it? Could i possibly pm the log to you?

[Luke 42077]

Yes you can.

[zsurfaraz 4]

Hi Luke

 

I have pm you the logs. Thanks

[roku3tv@gmail.com 0]

HELLO ZSURFARAZ     YOUR PROBLEM WAS RESOLVED?

 

I HAVE THE SAME PROBLEM

[Luke 42077]

HELLO ZSURFARAZ     YOUR PROBLEM WAS RESOLVED?

 

I HAVE THE SAME PROBLEM

 

Hi there, please attach the information requested in how to report a problem. thanks.

[Luke 42077]

Ok, we're about to have a new release. I would suggest re-evaluating with that once available. thanks !

[zsurfaraz 4]

Ok will do. Just pm you logs a few mins ago

[zsurfaraz 4]

I have upgraded and can confirm I can now playback movies. however my collections no longer show in movies. They just show as individual titles and if I go into collections they are present under the respective collection. 

[Luke 42077]

What Emby app are the collections not showing in?

[zsurfaraz 4]

both emby theatre and the web browser. they just show as individual movies.

[Luke 42077]

Have you read the release announcement about the changes to that?

 

https://emby.media/community/index.php?/blog/1/entry-447-announcing-emby-server-40/

 

Thanks.

[zsurfaraz 4]

thank you. this is now resolved. Is there any way to implement this for all users from super user or needs to be done per user basis?

[Luke 42077]

No, but we realize we need to allow you to do that. It's something we  can look at in the future. thanks.

[zsurfaraz 4]

Thank you. 

[mcaphasia 2]

I'm having the same problem since upgrading to 4.x. Attached is my transcode log.

ffmpeg-transcode-e3bf3c6a-0850-4baa-95a9-8a97885d4652_1.txt

[mcaphasia 2]

I've gone back to 3.6.0.81 until this gets fixed. 

[Luke 42077]

I've gone back to 3.6.0.81 until this gets fixed.

 

Please attach the emby server log as well. Thanks.

[mcaphasia 2]

Maybe this was fixed in 4.1.0.0? Updated to get a log for you and now it's working ¯\_(ツ)_/¯ It might have been related to my upgrade process; I had been using the dietpi optimized version, and updating that with newer versions I manually installed. The server was crashing A LOT, and I've since purged the whole thing and started over. But going back to 3.6.0.81 and now upgrading to 4.1.0.0 it works amazing. 
 

 

 

Thanks anyway, I appreciate all your hard work!

[Luke 42077]

Thanks for the feedback !

[jzguoyan 0]

I have the same question, and I need the solution to solve that. Please help me, thank you!

[Luke 42077]

I have the same question, and I need the solution to solve that. Please help me, thank you!

 

Hi there @@jzguoyan, let's look at an example. Please attach the information requested in how to report a problem. thanks !